Mass General Patient Guide
Download the patient guide, a resource to help you during and after your stay at the hospital. You’ll find answers to questions frequently asked by patients, families and friends, along with information about your care team during your stay, amenities and services available, and how to get ready for your care after discharge. The guide also includes a section for note-taking and writing questions for your care team. Download the guide
Information for Visitors
Before visiting a patient, please speak with the patient's nurse or clinician to determine the best time to visit or to discuss the number of visitors or any unusual visiting circumstances that might require special arrangements.
All visitors chosen by the patient will have visitation privileges consistent with the patient's wishes. Visitation privileges will not be limited or denied based on race, color, national origin, sex, religion, sexual orientation, gender identity or disability. Visitors may include a spouse, adult child, parent, close relative, friend, domestic partner, and both different-sex and same-sex significant others. Same-sex parents shall have the same access as different-sex parents for their minor children. Tips for Your Visit at Mass General
Information desks are located throughout the hospital buildings, near many of the major entrances. Desks are staffed with knowledgeable staff who can help answer any questions.
Patient Information/Patient Privacy
Patient privacy is important to Mass General. Patients have the right to limit access and confidentiality. Patients can indicate to the admissions or nursing staff that no information is to be shared about their condition and/or that they wish not to have visitors. If such a request has been made, it will be communicated to you.
Patient Status Inquiries and Telephone Calls
Patient information is available by calling 617-726-2070. Your call will be forwarded to the patient's unit, where you can speak directly to the patient's nurse or clinician.
For patients in Intensive Care Units, only questions from immediate family members can be answered.
Waiting Room for Families
A family waiting room is available on the first floor of the Gray Building. A small consultation room is available for family members to speak privately with a doctor.
Volunteers staff the reception desk from 9:00 am until 8:00 pm, Monday through Friday. Complimentary beverages are available.
Meals With a Patient
Visitors can share a meal with the patient they are visiting. To order a guest meal, notify the assistant at the nurse's station before 11:00 am for lunch and before 3:00 pm for dinner or for breakfast the next day. Please check with your Nutrition and Food Services representative for current price information. If you are planning to bring food into the hospital for a patient, please check with the patient's nurse or clinician before doing so.
For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient's nurse before visiting.