Care Transitions
Patient Experience
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.
As part of a survey about the experience at Massachusetts General Hospital, patients are asked the following three questions about their discharge:
This information helps us better understand patients’ perceptions and identify opportunities to improve the coordination and continuity of care transitions.
Higher scores are better
The composite score indicates the percentage of patients who answered "always" to the questions above.
The following chart shows the Care Transitions in 2020. Mass General rated at 60%. The national rate was 52%.Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) adult patient experience survey
Comparison Group Source: CMS HCAHPS survey
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.