Room Cleanliness
Patient Experience
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.
As part of a survey about the experience at Massachusetts General Hospital, patients are asked the following question about our physical environment:
This information helps us better understand patients’ perceptions of the Mass General environment.
Higher scores are better
Scores below show the percentage of patients who reported that our facilities were always clean.
Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) adult patient experience survey
Comparison Group Source: CMS HCAHPS survey
The hospital environment is continuously cleaned and monitored for cleanliness. Our environmental services team upholds the highest standards of cleanliness and are important members of our quality and safety team. We communicate regularly with patients about our environment and encourage patients to speak up if they have any concerns.
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.