Friday, December 7, 2012

Transforming primary care


Primary Care practices throughout Partners HealthCare continue to embrace the process of practice redesign to achieve the patient-centered medical home model of care. More than 200 people turned out to learn more about several successful initiatives during the quarterly Partners Knowledge Sharing dinner Nov. 27 at the Boston Marriott Newton. The event was co-hosted by the MGH Stoeckle Center for Primary Care Innovation and the Partners in Care (PiC) team at Partners Community HealthCare, Inc. (PCHI).

“PiC aims to transform the entire system of primary care practices to a team-based model of care, empowering them to consistently deliver coordinated, comprehensive care to all patients,” says Michael Esters, Partners Medical Home leader. “PiC has a broad portfolio of programs and services to support practices in their efforts.” In addition to general education – such as the Knowledge Sharing dinners and collateral materials – there are practice redesign workshops, a Medical Assistant Academy, and the National Committee for Quality Assurance (NCQA) Collaborative, which prepares practices for NCQA medical home recognition. A growing team of medical home coaches, including Stoeckle Center staffer Allie Siegel, MPH, is available to consult with practices.

Esters and Susan Edgman-Levitan, executive director of the Stoeckle Center, presented awards to practices that participated in the Lean Collaborative, a PiC program in which participants improve practice processes through an in-depth project and exchange best practices with other teams. The program was facilitated by Lean experts Mary Cramer, MBA, CPHQ, process improvement program director and director of the Ambulatory Management and Performance Consulting Team at the MGH, and Dorothy Goulart, MS, RN, director for Performance Improvement at Brigham and Women’s Hospital.

The Bulfinch Medical Group at the MGH was also an award recipient, recognized for its practice improvement project focused on the process of updating the patient problem list in the electronic medical record. Also acknowledged was the
MGH Senior Health practice, which achieved a Level 3 certification, the highest level in the
NCQA’s national recognition program.

For more information on PiC and the
patient-centered medical home, email  n LEADING THE WAY: From left, Theresa Egan, lead medical assistant, and Jane Maffie-Lee, MSN, FNP-BC, clinical program manager, both of the Ambulatory Practice of the Future; Joseph Gesmundo, MD, medical director of MGH Back Bay; and Esters

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