Friday, June 28, 2013

MGH helps Partners eCare reach milestones


Development of Partners eCare Partners’ new enterprisewide electronic health record system – remains on track thanks to the efforts of thousands of clinicians and administrative officials, including more than 800 representatives from the MGH.

The program recently achieved two major milestones in what is one of the most inclusive clinical and administrative initiatives in the history of Partners. “We could not have achieved these milestones without the hard work and diligence of thousands of our Partners colleagues,” says O’Neil Britton, MD, chief health information officer for Partners HealthCare and executive director of Partners eCare. “Thanks to their collective efforts, Partners eCare will empower patients to manage their health outcomes, connect us in ways that will improve the coordination of care, and create an improved platform to support scientific discovery and our educational mission.” 

From scheduling to billing: The revenue cycle gets an audience
Since October, the Partners eCare revenue cycle team has been processing feedback from Enterprise Validation Sessions where representatives from Epic – the vendor for the new Partners HealthCare electronic health record system – demonstrated how the system will support clinical workflows and processes. Those meetings along with responses from various councils and subject matter experts will help design, build, and configure applications that support everything from registration and scheduling to coding and billing. The team also recently hosted the first live demonstration for an audience of administrative and operational staff and leaders.

“We’re very happy to see that, after years of hard work, the system is coming together,” said Kristine Trites, Revenue Cycle program manager, noting that the demonstration made very clear how much more efficient registration and billing processes will become.

Newton-Wellesley Hospital and the MGH will be first to roll out the Partners eCare revenue cycle system in 2014, followed by clinical system implementations in 2016. The remaining Partners institutions will combine both the revenue cycle and clinical systems into one roll out that will be implemented across the network incrementally from 2015 to 2017.

Clinicians play huge role in shaping the electronic health record 
Thousands of nurses, physicians, and administrative professionals from hospitals, primary care practices and rehabilitation centers have already left their mark on the electronic health record now under development. As the workflow-focused Enterprise Validation Sessions wind down in June, clinical representatives from Partners institutions are moving toward the next major phase of the program: building clinical content into the tools caregivers use to provide and document care.


Over the next several months, representatives from Partners institutions and practices will form Clinical Content Committees to determine the flow sheets, order sets, plans of care and other clinical content to be built into the system. To ensure the clinical portion of the system is specific to Partners’ needs, they will draw heavily on the clinical workflow feedback shared during the Enterprise Validation Sessions.

Once complete, a single, integrated system will replace the majority of existing clinical and administrative systems at the MGH. The overriding goal is “one patient, one record, one team, one Partners statement,” enabling patient clinical and administrative information to seamlessly flow anywhere within the Partners system.  n

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