Friday, March 7, 2014

Transforming primary care

Nearly 80 clinicians, administrators, and support staff from the MGH Chelsea Adult Medicine Practice reviewed successes and mapped out future plans as part of a half-day retreat on Jan. 24 focused on transforming primary care. The Chelsea practice is one of many MGH primary care locations focused on practice redesign and ways to improve quality and efficiency of care. In collaboration with the Partners Community Healthcare, Inc. Partners in Care team, the site is working toward receiving recognition from the National Committee for Quality Assurance as a Patient-Centered Medical Home, a model of care that engages the patient in their health and provides coordinated and comprehensive care delivered by care teams.

During the past year, clinicians and staff have worked with Kerry McBride, a Partners in Care coach from the Stoeckle Center for Primary Care Innovation, who is trained in process improvement strategies and has helped streamline practice operations.

“The retreat provided a great chance to deliver the practice transformation message to all staff simultaneously,” McBride says. “Continued support and dedication from practice leadership promises to provide Chelsea’s patients with more coordinated and comprehensive care while also increasing job satisfaction.”

The Chelsea practice also recently received a two-year Academic Innovations Collaborative grant from the Harvard Medical School Center for Primary Care. “Thanks to the support of the grant, we have identified specific goals including helping patients better understand their illness, reducing ‘no shows’ at the practice, advancing diabetes care and addressing patient dependency on narcotics,” says Marya Cohen, MD, a primary care physician at Chelsea and co-primary investigator of the grant. “By enhancing patient education materials and implementing targeted nursing visits to address common issues such as blood pressure checks and immunizations, the practice already has seen measurable successes in many of these areas, including a decrease in the number of walk-in visits by nearly 44 percent since last year.”

For more information, contact McBride at

Read more articles from the 03/07/14 Hotline issue.


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