The following guidelines will help ensure your appointment goes smoothly. Please check with your physician's office prior to your appointment for additional instructions or preparations required for your appointment at Mass General. The Registration and Referral Center will confirm that all insurance referrals and authorizations from your primary care physician have been obtained and completed.

Before Your Appointment

Patient Registration

The Registration and Referral Center is a service for patients that handles registration, insurance eligibility verification and managed care referral processing for patients prior to their hospital visit. Before your appointment, please plan to:

    • Register for a MGH patient number. All patients must have a MGH patient number to schedule an appointment and receive services at Mass General. Call the Massachusetts General Hospital Registration and Referral Center at 866-211-6588 to receive your patient number. Please have the following information available:
      • Name
      • Address
      • Date of birth
      • Social security number
      • Insurance information
      • Emergency contact information

Additional Guidelines

  • Confirm your health insurance coverage. Contact your health insurance provider to verify the specifics of your coverage. Call the Registration and Referral Center at 866-489-4046 if you have any managed care referral questions
  • Make a list of the medications you currently take. Be prepared to discuss any prescribing information, such as how much you take and how often you take it. If you have copies of your prescriptions, bring those with you
  • Make sure you know how to get to your appointment. Mass General physicians see patients at a number of different locations, not just on the main campus. View campus maps and directions
  • Please note that all patients must present a valid photo ID prior to receiving services as Mass General

At the Appointment

  • Be prepared to pay any insurance copayments and/or deductibles
  • Bring the following information with you to help you fill out any necessary paperwork:
    • Valid photo ID
    • Mass General patient number, if available
    • Your social security number
    • Insurance card, including your policy number and/or Medicare or Medicaid card
    • Your employer's name, address and phone number (if you are insured through your employer)
    • Managed care referral authorization - this is necessary if you are covered by a managed care plan in which a physician referral is required
    • Name, address and phone number of your referring or primary care physician
    • Any forms you were asked to complete prior to the appointment
    • Any medical information requested by Mass General, such as radiology results and lab diagnostic test results. This is especially important if you are coming for a second opinion