Dear family and friends of Mass General inpatients: Due to the COVID-19 pandemic, inpatients are allowed one visitor or support person per day between the hours of 2:00 pm and 8:00 pm. This will help us create a safe environment for our patients, families and staff. We use masks, hand hygiene and social/physical distancing to help keep everyone safe.

As of January 12, the following policy changes have been enacted:

  • Only one visitor/support person can visit the patient at a time.

Unit staff will review any exceptions to restrictions with you at the time of your visit.

Note: There are limited exceptions to these restrictions for parents and other adult caregivers of pediatric patients, support persons of obstetric patients, caregivers of patients with a disability and visitors to patients at the end of life.

Visitors who meet the exception criteria, please:

  • Call the patient care unit before visiting to make sure it is a good time for you to visit
  • Use your phone to communicate with and support your loved one
  • Ask a nurse about other options we can provide to help you stay in touch

Pandemic Visiting Guidelines (PDF)

Our Visitor Policy During COVID-19

Visitor Screening

Upon arrival at the hospital, all visitors will be screened for COVID-19 symptoms. Visitors with symptoms may not visit. All visitors are encouraged to utilize the Mass General Brigham Pre-screen Pass.

Wearing a Mask

Visitors must wear a Mass General-issued mask at all times while in the hospital. Make sure that your mask always covers your mouth and nose.

Hand Hygiene

Wash your hands frequently, or use the hand sanitizer available throughout the hospital. If you arrive with disposable gloves on, please take them off, throw them away and perform hand hygiene.

Behavior While Visiting

Please check in with the nurses' station on the unit prior to entering the patient's room each time you visit the patient. You may be asked to wear additional personal protective equipment (PPE). Once you are in the patient's room, stay there for the entire visit, except to use the public restroom.

At this time, visitor and patient access to cafeterias and gift shops is no longer restricted. Lounges on the inpatient units are closed.

Leaving the Hospital

Once your visit is over, please exit the hospital immediately. Please do not remove your mask until you are in your car or off hospital grounds.

Additional Information

View more visitor information

View ways to stay connected to your loved one during appointments.