Prescriptions(RX), Insurance Deductibles, and Billing Updates

Getting Your Dermatology Prescription (RX) Filled or Refilled

Our prescription line is 617-726-2914, and Press 2 for a nurse; it is staffed Monday through Friday and available to leave a message 24 hours a day, seven days a week.  Prior authorization is required for many new medications and takes up to 72 hours to process with your insurance company.

Generally, refills are processed within 24 hours (except weekends and holidays). For your convenience, you can request refills online at

Important Information about Mail Order Prescription (RX) Services

Prescription(s) (RX) sent to mail order prescription services such as Express Scripts are automatically filled and charged to your credit card, unless notification preferences are set up by you with your mail order prescription service.

To avoid unnecessary charges to your credit card, we urge patients to set up preferences with their mail order prescription services to be notified by email, text, or by a phone call before any prescription(s) are charged to your credit card.

Our office cannot stop the charges to your credit card, only you, the patient can stop the charge.  If you set up a notification that a prescription is ready to be mailed, you can cancel the order before it is mailed to avoid charges to your credit card.

Regarding Your Insurance Deductibles

Many insurance plans now have higher deductibles than in past years. Your dermatologist does not have any control over the deductible amounts. The insurance company and your employer determine your deductible amount or if you have private insurance, you and your insurance company determine the deductible.

Your physicians are able to advise you if your service is medically necessary, however; that may not mean that the service is covered in full.  We do not have any knowledge of your annual deductible amount or how much you have already paid towards your annual deductible.  Please contact your insurance company for questions regarding your deductibles.

Effective April 1, 2013:  Missed Appointment Policy   Cita Médica Perdida

All patients are required to give at least 24 hours advanced notice when cancelling an appointment.   Failure to give 24 hours notice ("Same Day Cancellation"), or giving no notice at all ("No-Show") will result in a penalty.  Please read our Missed Appointment Policy.  

Contact the Patient Billing  Office: Customer Services

If you have any questions regarding your billing statement insurance issues, or would like to make payment arrangements, customer service representatives are available to assist patients by phone or email.  Be sure to have your insurance cards available when calling. Please call 1-617-726-3884, during the hours of 8:00am to 4:30 pm, Monday through Friday, or by email    Please more information please visit the Patient Billing Office or read the posted frequently asked billing questions

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