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The International Patient Center at Mass General is a full-service office that helps patients and their families navigate care and logistics with Mass General
The International Patient Center at Mass General is a full-service office that helps patients and their families navigate care and logistics with Mass General. Our welcoming and multilingual international patient liaisons serve as a single point of contact before, during and after the patient's visit. Throughout our patients’ journeys, the International Patient Center team is dedicated to helping patients navigate Mass General, and ensuring their visit is as comforting and stress-free as possible.
We understand the stress associated with illness, particularly when treatment is received outside of one’s home country. Patients will be paired with an international patient liaison who serves as a single point of contact before, during and after the patient’s visit. We hope you’ll allow us to do the hard work of coordination, while you do the greater task of healing. Here are some of the key services we offer:
Mass General recognizes that payment for care and discussions regarding finances and insurance are a necessary, but at times, delicate aspect of any medical visit. Your patient liaison and our staff at the International Patient Center will assist you with any financial or insurance-related questions that you may have, before, during and after your visit. In addition, you will be paired with an International Financial Liaison on our team who is knowledgeable about financial matters surrounding your care and how to work with insurance or financial institution in your home country.
Before you leave Mass General, your international patient liaison will schedule a final check-in to ensure a smooth transition home. During this visit, our team will:
We are here to help with any need—big or small—before, during and after your visit to Mass General. Please feel empowered to ask your International Patient Center team any questions and at any time.
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