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Medical interpreters at Massachusetts General Hospital are available to assist patients and families who are limited English proficient or deaf and hard of hearing.
Guidelines for partnering with medical interpreters
Always request a medical interpreter to communicate medical information with non-English, LEP (Limited English Proficient) and deaf or hard of hearing patients and/or families to ensure patient’s rights.
Huddle with interpreter prior to seeing the patient
Speak directly to the patient
Pace your speech
To ensure complete and accurate communication and to provide patients the ability to fully participate in their healthcare:
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