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Jocelyn Carter, MD, is a Chicago native clinically prepared in internal medicine and leadership/ preventive medicine at Dartmouth-Hitchcock Medical Center (Lebanon, New Hampshire) and received a Masters in Public Health from The Dartmouth Institute for Health Policy and Clinical Practice (Lebanon, New Hampshire).She was delighted to join the Academic Hospitalist Service at Massachusetts General Hospital in June 2011. Her clinical duties include attending and teaching as an internist on the Academic Hospitalist Service as well as the Ellison Team 1 and Bigelow Services.Jocelyn is committed to teaching, clinical service and clinical research as it relates to process and systems based improvement. The focus of her non-clinical work is centered on creating value by re-designing healthcare microsystems and she is currently involved with State Action on Avoidable Readmissions (STAAR) project to prevent readmissions as a part of a national initiative commissioned by the Institute Healthcare Improvement and the Commonwealth Fund.Jocelyn is also the recipient of the Mass General 2012 Clinician Teacher Development Award, a four year mentored grant focused on preventing hospital readmissions. Primary aims of this project include (1) validating an analytic tool to identify patients with increased risk for 30 day readmission; (2) examining patterns of patient and provider perceptions around discharge and post-hospital care; and (3) characterizing the effect of interventions on readmission patterns for patients at increased risk for readmissions. The results of this work are expected to contribute to protocols that may be provide critical insights and improved strategies of reducing hospital readmissions locally and nationally.Additional duties consist of collaborating with the Mass General Center for Quality and Safety as well as supporting Department of Medicine initiatives that include residency recruitment and house staff mentoring.
A survey of patients admitted to Massachusetts General Hospital has found that patients reporting greater levels of satisfaction with their care and good communication with their health care providers were significantly less like to readmitted to the hospital in the 30 days after discharge.
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