Massachusetts General Medical Group

50 Staniford Street, Third Floor
Boston, MA 02114

Office hours: 8:30 am-5:00 pm
Phone hours: 8:30 am-4:30 pm
Find a provider phone number
Fax: 617-724-8067

Scheduling Appointments

Appointments and referral requests for existing patients may be made by calling the office telephone number of your provider at Massachusetts General Medical Group (MGMG), or you can leave a message for your provider's administrative coordinator via Partners Patient Gateway, our online office access site.

A reminder letter will be sent out two weeks prior to your scheduled appointment with your primary care physician or nurse practitioner. You will receive a follow up reminder phone call within 72 hours of your scheduled visit.

During business hours, due to our large call volume, it may be necessary for you to leave a voice message. Please leave a clear message and a callback number where you can be reached. We try to return calls within the hour or sooner when possible.

Urgent Care Appointments

We make every effort to see our existing patients when they have an urgent need. Current patients may call their physician’s number to request an appointment or speak with a nurse. Please do not use Patient Gateway for an urgent care request or urgent issues.

Same-day Appointments

Current patients who need a same-day appointment with one of our providers should call early in the day, if possible. We will make every attempt to accommodate the request.


Your primary care physician is responsible for arranging all of your medical care, including referrals to specialists. If you think you require the care of a specialist, please speak to your physician for the appropriate referral.

Prescription Refills

Current patients can request prescription refills online using Patient Gateway or by calling their physician’s phone number and choosing option 4 on the phone menu for the automated prescription refill line. Requests received on this line between 8:30 am on Monday and noon on Friday will be completed within 24-48 hours.

Medical Record Requests

To receive a copy of your medical records, please visit our medical record request page.

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