The window for the 2020 Triennial Survey from The Joint Commission is now open. During the visit, a team of surveyors will conduct an unannounced, comprehensive, hospitalwide review of the hospital’s patient care practices. The Joint Commission is a nonprofit organization that accredits more than 22,000 health care organizations and programs in the United States.

“The weeklong survey – which will occur sometime within the next 10 months – provides us with an opportunity to share best practices and demonstrate at a national level our high standards for patient quality and safety,” says John Belknap, chief compliance officer. “Every employee will need to be prepared to answer questions about quality standards appropriate for their department and how they relate to the hospital’s overall goals.”

The MGH is focused on achieving the following five quality and safety goals:

  • Improve equity in patient experience and clinical care
  • Improve institutional capacity: Ambulatory, Emergency Department, inpatient
  • Help keep our patients safe
  • Strengthen safety culture: Workforce, wellness, professionalism, culture
  • Achieve excellent results on The Joint Commission Triennial Survey
“During a typical visit by The Joint Commission, surveyors review more than 40 patient care units, ambulatory practices, procedural locations and laboratories,” Belknap says. “We appreciate everyone’s diligence and dedication to maintaining the highest level of excellence, so we will once again successfully receive our accreditation following this important review process.”