Contact Details
Type of Request
Email/Phone Number
Availability/Response Time
Medical Emergencies
Call 911
24 hours a day, 7 days a week, year round.
Nurse Advice
Call 617-724-6700 and ask the staff to give your question to the nurse on duty.
End of business day
Prescription Refill Requests
Call 617-724-6700 or visit Patient Gateway.
Your pharmacy will have your prescription within 2-3 days.
Schedule or Cancel Appointments
Call 617-724-6700 or visit Patient Gateway.
Phone from 8:00 am–5:00 pm, or online any time.
Billing Inquiries
Billing and Customer Service: 617-726-3884 or patientbilling@partners.org.
Within 2 business days.
Directions
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Accessible: Yes
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Public Transit: We are located adjacent to the Charles/MGH station on the MBTA Red Line. Bowdoin (Blue Line) and North Station (Orange Line, Green Line and Commuter Rail) are also nearby.
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Parking: Parking is available at Mass General garages.
PARKING FOR 101 MERRIMAC STREET
Directions to 101 Merrimac Street (PDF)101 Merrimac Street, in building
- Operated by LAZ
- Access: from Lancaster Street (one way off Commercial Street)
- Availability: Limited space. Elevator in building, but no attendant to assist.
- Cost: 0-1 hour $13; 1-2 hours $18. Credit/debit card only.
Stanhope Garage: 3 adjacent lots within ½ block of office
- Access: from Merrimac Street or from Lancaster Street (main lot where attendant sits)
- A.K. is the helpful and kind attendant. If he is not present, payment is left at site.
- Two options for patients who need assistance and arrive with a companion:
- Park car at any of the 3 lots. Driver pays attendant for initial hour ($10) and then accompany patient to the entrance.
- Drop patient off at entrance to 101 Merrimac. Can get patient inside and seated on bench, then proceed to lot, pay, and return to patient to accompany up elevator
- Availability: 75 spaces.
- Cost: $5 each ½ hour; maximum charge $25.
TD Garden Garden/North Station Garage
- Access: 140 Causeway Street
- Availability: plenty of access
- Cost: $8 up to ½ hour; maximum charge $30.
Patient Gateway
Patient Gateway provides secure online access to your health information whenever you need it. Check upcoming appointments, communicate with your doctor’s office, review medications and pay medical bills—all seamlessly online 24/7.