Contact Details

Type of Request

Email/Phone Number

Availability/Response Time

Medical Emergencies

Call 911

24 hours a day, 7 days a week, year round.

Urgent Needs


617-724-6700 for our office, or
617-726-2066 for resident.

24 hours a day

Nurse Advice

Call 617-724-6700 and ask the staff to give your question to the nurse on duty.

End of business day

Prescription Refill Requests

Your pharmacy will have your prescription within 2-3 days.

Schedule or Cancel Appointments

Call 617-724-6700 or visit Patient Gateway.

Phone from 8:00 am–5:00 pm, or online any time.

Lab Results

Call 617-724-6700 or visit Patient Gateway.

Available within 1-2 business days.


Call the referral center at 866-489-4046 or 617-726-4900.

Within 2 business days.

Billing Inquiries

Billing and Customer Service: 617-726-3884 or

Within 2 business days.


  • Accessible: Yes
  • Public Transit: We are located adjacent to the Charles/MGH station on the MBTA Red Line. Bowdoin (Blue Line) and North Station (Orange Line, Green Line and Commuter Rail) are also nearby.
  • Parking: Parking is available at Mass General garages.