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Information to guide patients and families through the appointment and referral process at the Department of Psychiatry
Is the department currently accepting new patients?
OR if you have a longstanding treatment plan with one of the MGH main campus specialists.
If your Primary Care Physician is located at one of the health centers (Charlestown, Chelsea or Revere), please contact your primary care physician to place a referral to that specific mental health program.
You can call the Physician Referral Line at 617-726-5800. You must meet with the primary care physician before scheduling an appointment with a psychiatrist.
What is the current wait time for an appointment?
The wait time for an appointment will depend on the provider and specialty. Please call the Psychiatry Access Line for further information.
How can a patient schedule an appointment for a Women’s Mental Health consultation?
To schedule a Women’s Mental Health consultation, the number to call is 617-724-7792. A MGH primary care physician is not required; however you must have an outside provider that is able to prescribe medication ongoing.
What insurances does the psychiatry department accept?
We accept most insurances common in eastern Massachusetts. Please contact your insurance company with any insurance-specific concerns. Unfortunately, we do not accept the insurances listed below:
What are the department’s hours?
The psychiatry department is open during normal business hours and offers some limited evening appointments during the week. We are closed on national/state holidays and weekends.
What services are offered for substance use?
The psychiatry department offers two dual-diagnosis programs for substance use and mental health: Addiction Recovery Management Service (ARMS) and the West End Clinic. ARMS specializes in patients ages 15 to 26, while the West End Clinic meets with patients 26+. To schedule a first-time appointment for ARMS, call 617-643-4699. To schedule a first-time orientation with the West End Clinic, call 617-724-7792.
For any further questions, feel free to speak to a psychiatry intake coordinator by calling the Psychiatry Access Line at 617-724-7792.
What about a treatment plan?
The psychiatrist or psychologist who evaluates you typically makes a diagnosis after the first or second visit. As a next step, they will work with you to develop a treatment plan to address your goals and concerns. Our long-term goal is to help our patients achieve and maintain good mental health, and to function at the highest possible level in their lives.
Where do I go for treatment?
Our mental health services are housed at multiple locations within Boston and the surrounding area. The Adult Ambulatory Services comprise the clinical services centered around Wang 8 including the Primary Care Psychiatry group receiving referrals from MGH PCPs directly or through the Urgent Care Clinic. Some of our subspecialty services also see patients on Wang 8, while others treat patients in other locations. Depending on the nature of your appointment, you will be informed where your treater works. Pediatric patients receive care both at Mass General Psychiatry's Pediatric services and Mass General Hospital for Children.
Our central contact information is:
Dept. of Psychiatry 55 Fruit Street Boston, MA 02114 Phone: 617-724-5600
What should we expect at our first visit?
For pediatric patients, at the initial visit, you and your child will meet with a child psychiatrist, child clinical psychologist, child psychiatrist resident or child clinical psychology intern. Depending on the type of evaluation, you instead might meet with a senior staff psychiatrist and third- or fourth-year adult psychiatry resident.
If your child is experiencing particularly complex problems, he or she might benefit from a larger team evaluation. In such cases, a senior staff psychiatrist or psychologist will perform the evaluation while being observed by a group of residents or interns.
Are you currently accepting new patients?
The department is currently accepting patients with a MGH pediatrician or a Partners affiliated pediatrician.
Does the department conduct neuropsychological testing?
The child psychiatry department has the Learning and Emotional Assessment Program that conducts neuropsychological testing/educational testing. To schedule an appointment, call 617-643-6010.
The child psychiatry department is open during normal business hours. We are closed on national/state holidays and weekends.
For any further questions, feel free to speak to the child psychiatry intake coordinator by calling 617-726-2725.
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