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Mass General TeleHealth represents a diverse team of hospital leaders, care providers and clinical and administrative staff that are committed to enhancing patient care through the use of telehealth. Since launching in 2011 the Mass General TeleHealth program has been enabling community providers and Mass General clinicians to provide high-quality, coordinated care to patients and families through virtual technology. To learn more about the Mass General TeleHealth department, please visit our website.
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Network Development and Integration
Network Development and Integration helps create connections across all of Mass General’s clinical services, with emphasis on those services identified by the 2004 Mass General/MGPO strategic plan: Cancer Center, Critical Care Center, Digestive Health Center, Heart Center, Vascular Medicine, Stroke, MassGeneral Hospital for Children, and the Transplant Center. Network Development works with these centers and departments, as well as with other physician directors, to determine how best to provide Mass General services in the community.
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Partners Collaborative Media
Partners Collaborative Media’s mission is to support Partners Healthcare, Partners’ affiliates, and their patients through collaborative technology, innovation, and outstanding customer service. Our goal is to harness technologies that bring the organization, it’s clinicians, and patients closer together removing the barrier of distance.
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Office of the General Counsel
The Office of the General Counsel (OGC) is the legal counsel to Partners and its affiliated organizations and has overall responsibility for all legal work arising from their activities. The OGC attorneys work directly with management personnel, physicians and others with primary decision-making responsibility. One staff attorney is designated as the Managing Counsel for each corporate entity within Partners. The Managing Counsel is responsible for ensuring that the OGC, directly or through use of outside counsel, meets the client's legal service needs.
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Population Health Management
The Mass General Population Health Management Team ensures that the hospital performs well under our new value-based contracts. The team designs, implements, and scales programs that improve the quality of the care we provide to patients and families while reducing the overall cost paid by the insurer and patient. These programs include TeleHealth alternatives to office visits and referrals, improving coordination with post-acute care providers, surveying patients to track clinical outcomes from their perspective, building better algorithms to assist in decision making, measuring our physicians to reduce variation in resource utilization, and providing urgent home visits instead of trips to the emergency department.
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Center for International and Specialized Healthcare Services
The Center for International and Specialized Healthcare Services at Mass General is designed to meet the needs of local, regional, national and international patients who require special assistance navigating Mass General for care. Specifically, the Center comprises Executive Health Services, the International Patient Center and Concierge Medicine. The Center maximizes the use of technology to provide seamless and coordinated care, offering patients and their families a more coordinated and efficient experience. This includes coordination of various appointments at Mass General, as well as remote second opinions and video follow-up appointments (not available in all states and countries). Center offerings provide a laboratory to innovate on how care and service are best delivered, including mobile and electronic solutions. We will extend learning’s from the Center to other hospital areas and patient populations, bolstering our commitment to improve the health and well-being of the diverse communities we serve.