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One of our program’s distinctive characteristics is the integration of expertise in different disciplines to the benefit of patient and physician-centric care. Our core team involves physician leaders, administrators and engineers that contribute and share top-level expertise to transform care delivery through innovation.
Dr. Schwamm is professor of Neurology at Harvard Medical School, and Executive Vice Chairman of Neurology at the Massachusetts General Hospital, where he is the Chief of Stroke Services, and Director of Mass General TeleHealth. He pioneered and continues to oversee Mass General TeleNeurology. His clinical interests are in cerebrovascular diseases, intensive care medicine, brain imaging and applied healthcare technology. Dr. Schwamm is a recognized leader in the field on the acute stroke treatment, stroke advocacy, and in the use of telemedicine and other technology strategies to improve the quality of stroke care. He has played a pivotal role in the development and leadership of the American Heart Association's National “Get With the Guidelines-Stroke” program, and is a member of many key American Health Association committees related to Stroke Prevention and Stroke Center Certification. He serves as an expert consultant to the Massachusetts Department of Public Health, the Centers for Disease Control Paul Coverdell National Acute Stroke Registry, the Joint Commission and the International Consortium for Health Outcomes Measurement. Dr. Schwamm graduated from Harvard Medical School in 1991 and completed his neurologic training and neurocritical care and cerebrovascular fellowships at Mass General. His research has been funded by Harvard Medical School, Harvard University, the Aetna Foundation, Dana Foundation, National Institutes of Health, Patient Centered Outcomes Research Institute, Centers for Disease Control and Prevention, Massachusetts Department of Public Health, CIMIT and the Department of the Army.
Dr. Viswanathan is the Associate Director of Telestroke Services at Massachusetts General Hospital and Assistant Professor of Neurology at Harvard Medical School. Dr. Viswanathan has played a critical role in the development of our innovative model of acute stroke care delivery and the resulting increase in the number of acute stroke patients treated in greater New England. He is a staff neurologist on the Stroke Service and in the Memory Disorders Unit. Dr. Viswanathan’s research interests include studying the contribution of stroke and vascular risk factors to dementia.
Mallory is the Administrative Director for Neurology Quality & Safety and Hospital Based Services. She oversees the development and implementation of departmental programs, lab operations, quality incentive programs, service excellence initiatives, and inpatient operations. Additionally, she spearheads TeleNeurology’s TeleEEG service line, as well as other remote neurology laboratory offerings. Since joining Neurology, she has helped support the divisions of Clinical Neurophysiology, Neurobehavior, Movement, and Memory. After completing her BA at the University of North Carolina at Chapel Hill, Mallory studied Health, Management, and Policy at the University of Michigan in Ann Arbor and completed an administrative internship at Brigham and Women’s Hospital.
Kristin Drake is the Sr. Director of Business Development, Strategic Initiatives, and Neurological Clinical Research Institute (NCRI) Operations. In this role, Kristin manages the financial portfolio of the Department and special projects. In addition to these functions, Kristin has administrative and operational responsibility for the NCRI Kristin has been in the department for more than 15 years serving in a variety of roles from Clinical Research Engineer to Sr. Administrative Director.
Juan Estrada is the TeleNeurology Program Director and Senior Advisor for the Mass General TeleHealth department. He oversees operations as well as business and service development, including the program’s internally developed web-based software. He is the main point of contact for potential clients. Juan is passionate about saving lives and transforming healthcare through innovative technologies and business models. Juan holds masters degrees in Bioengineering and Telemedicine, as well as in Healthcare Business Administration.
Ij Nwankwo currently serves in the capacity of the Mass General Neurology Department’s Finance Manager. She manages budgets, compensation planning, month-end financials and other ad-hoc finance needs. She has been with Mass General for almost eight years. In her prior role, IJ worked in the Mass General Physicians Organization’s (MGPO) finance office for six years as a Senior Financial Analyst, supporting the Organization’s administrative departments. She proved herself as an invaluable resource to colleagues both internal and external to the Budget & Financial Planning office. IJ also holds both a BS in business administration and MBA from Northeastern University.
Danielle is the Program Coordinator for the Mass General TeleNeurology Program. She oversees credentialing and medical licensure operations as well as our communications and outreach platforms. Prior to joining the TeleNeurology Team, she was the Program/Research Coordinator for Cardiac Amyloidosis Program at the Brigham and Women’s Hospital. Danielle obtained her Bachelor’s Degree in Exercise Science and Physiology from Springfield College.
Taylor Webb is the Mass General TeleNeurology Project Manager, responsible for implementation and operations management. Taylor came to Boston from North Carolina where she completed her JD at the Charleston School of Law and her MHA at UNC Chapel Hill. Through graduate school, Taylor worked with the General Counsel of Roper St. Francis Healthcare and managed Patient Safety, Quality Improvement Strategy and TeleHealth projects at UNC Healthcare and PDA Consulting. Taylor earned her BFA at the University of Southern California.
Cynthia Whitney is the Mass General TeleNeurology Network Liaison. She spearheads the clinical operations and quality efforts of the program as well as the educational offerings provided to our network hospitals. Cindy brings over 20 years of community hospital Emergency Department nursing and nursing supervisor experience to the TeleNeurology Program.
Reniery O’Hara is the TeleNeurology systems manager responsible for overseeing all technology related matters. Reniery is an experienced Software Engineer and has been with Mass General TeleNeurology since 2012. He is responsible for ensuring the technology components of the program are aligned with the program’s clinical needs. Reniery has strong coding skills and more than 7 years of previous work experience in software development in the banking industry. Reniery obtained his bachelor’s and master's degrees in Honduras.
Andy Tran is the TeleNeurology Applications Specialist. Andy Tran has been working in the Information Technology industry for more than 6 years, fulfilling numerous roles on projects within the Healthcare, Finance, and Education industries. He has comprehensive expertise in providing application support services to achieve optimal performance and reliability of our program. Andy’s main interest revolves around innovative cost-effective technologies that add value and improve services for Mass General TeleNeurology.
Mass General TeleHealth represents a diverse team of hospital leaders, care providers and clinical and administrative staff that are committed to enhancing patient care through the use of telehealth. Since launching in 2011 the Mass General TeleHealth program has been enabling community providers and Mass General clinicians to provide high-quality, coordinated care to patients and families through virtual technology. To learn more about the Mass General TeleHealth department, please visit our website.
Network Development and Integration helps create connections across all of Mass General’s clinical services, with emphasis on those services identified by the 2004 Mass General/MGPO strategic plan: Cancer Center, Critical Care Center, Digestive Health Center, Heart Center, Vascular Medicine, Stroke, MassGeneral Hospital for Children, and the Transplant Center. Network Development works with these centers and departments, as well as with other physician directors, to determine how best to provide Mass General services in the community.
Partners Collaborative Media’s mission is to support Partners Healthcare, Partners’ affiliates, and their patients through collaborative technology, innovation, and outstanding customer service. Our goal is to harness technologies that bring the organization, it’s clinicians, and patients closer together removing the barrier of distance.
The Office of the General Counsel (OGC) is the legal counsel to Partners and its affiliated organizations and has overall responsibility for all legal work arising from their activities. The OGC attorneys work directly with management personnel, physicians and others with primary decision-making responsibility. One staff attorney is designated as the Managing Counsel for each corporate entity within Partners. The Managing Counsel is responsible for ensuring that the OGC, directly or through use of outside counsel, meets the client's legal service needs.
The Mass General Population Health Management Team ensures that the hospital performs well under our new value-based contracts. The team designs, implements, and scales programs that improve the quality of the care we provide to patients and families while reducing the overall cost paid by the insurer and patient. These programs include TeleHealth alternatives to office visits and referrals, improving coordination with post-acute care providers, surveying patients to track clinical outcomes from their perspective, building better algorithms to assist in decision making, measuring our physicians to reduce variation in resource utilization, and providing urgent home visits instead of trips to the emergency department.
The Center for International and Specialized Healthcare Services at Mass General is designed to meet the needs of local, regional, national and international patients who require special assistance navigating Mass General for care. Specifically, the Center comprises Executive Health Services, the International Patient Center and Concierge Medicine. The Center maximizes the use of technology to provide seamless and coordinated care, offering patients and their families a more coordinated and efficient experience. This includes coordination of various appointments at Mass General, as well as remote second opinions and video follow-up appointments (not available in all states and countries). Center offerings provide a laboratory to innovate on how care and service are best delivered, including mobile and electronic solutions. We will extend learning’s from the Center to other hospital areas and patient populations, bolstering our commitment to improve the health and well-being of the diverse communities we serve.
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