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Wednesday, October 18, 2017
The Massachusetts General Hospital Division of Vascular & Endovascular Surgery is proud to showcase three medical assistants who work every day to ensure that outpatient clinics run efficiently and patients receive compassionate, high-quality care.
Kiana Green, Lina Perez and Patty Lynch, CST assist in both the venous and arterial clinics, following well-organized workflows and supporting an on-site compression stocking program. Kiana is the newest member of the team and came to the division in fall 2016 with seven years of experience, most recently on campus at Mass General Primary Care. Patty has worked in the division since 2009, joining the group as a certified surgical technologist. Her experience with venous procedures has benefited not only her fellow medical assistants, but also the administrative team who relies on her surgical knowledge. Lina was a senior medical assistant at Mass General Charlestown before joining the division in the spring of 2016. Recent clinical meetings have highlighted this team as one of the best improvements to come to the division in recent memory. Learn more about Kiana, Patty and Lina’s roles as the Medical Assistant Team.
What are your roles within the Medical Assistant Team? What do you do on a daily basis?
Kiana: We greet and escort patients, noting their medical history, vital signs and updating their medication lists. We prepare patients for examinations and procedures and will assist the physician with office visits.
Patty: We order all of the clinic supplies and measure patients for compression stockings. I also help to manage the procedure room calendar.
Lina: We also stock the exam rooms and help the administrators with their Home Health Care orders. Ultimately, we are responsible for the patient flow in the clinic, making sure things run smoothly.
What is your favorite part about this job?
Kiana: It feels good hearing a patient tell me how much better their leg feels after a sclerotherapy or ablation procedure.
Patty: I enjoy meeting the patients and assuring them of the high success rate for their procedures.
Lina: Ensuring the patient has a positive experience is my main goal. I love assisting with the venous procedures, learning new things and caring for the patient’s well-being.
What has been the most surprising part of this job?
Kiana: It astonishes me how we can see the patient’s veins with a vein light and as the sclerotherapy solution is injected in the leg, the vein just disappears!
Patty: The long days of standing!
Lina: Observing the procedures and knowing the patient will walk out of this like nothing happened.
What drives or motivates you to do what you do every day?
Kiana: The fact that I want to become a nurse motivates me every day. Now after working in vascular surgery, I know for a fact that I want to become a vascular nurse.
Patty: Working in a friendly environment and giving patients the quality of care they deserve.
Lina: I love helping others. I get great satisfaction from seeing patients happy after helping them through a successful procedure and seeing results.
What do you like to do in your spare time?
Kiana: I spend my time studying, watching TV and dancing.
Patty: Running, cooking and spending time with family.
Lina: Spending time with my family. I enjoy dancing, music and traveling.
Learn more about the Fireman Vascular Center
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