Browse by Medical Category
Thursday, January 10, 2019
The Massachusetts General Hospital Division of Vascular & Endovascular Surgery recognizes its front desk receptionist, Margaret (Peggy) Leary who works tirelessly every day to ensure that outpatient clinics run efficiently and that patients receive compassionate, high-quality care.
A member of the organizational and administrative support team, Peggy is a significant part of its success in maintaining 10 efficient and patient-centric surgical practices throughout the year. She was personally recognized with a Partners in Excellence Award, as well as in several team-service excellence awards for the division. A member of the team for eight years, Peggy previously served in research administration. She is as devoted to her vascular ”family” as she is to her husband, Chris, her two children and two grandsons.
What is your role? What do you do on a daily basis?
My role as receptionist is to welcome patients and family members to the vascular surgery clinic. I “arrive” patients for their appointment by verifying and updating their demographic and insurance information, as well as collect co-payments and distribute the necessary clinic paperwork for the office visit.
What is your favorite part about the job?
My favorite part of the job is working with patients and the medical staff. We see a high volume of patients weekly in the vascular surgery clinic and arriving at a surgical office can be stressful for patients and their families. My goal is to make sure they are received in a warm and friendly manner. We work hard to reduce stress by advising patients on wait times and attending to their needs while they wait.
What has been the most surprising part of this job?
It’s the complexity of the clinic work flow. Like a well-oiled machine, staff members move seamlessly to serve patients’ needs. Frequent communication among staff keeps the machine moving in precision. It’s satisfying to be a cog in the wheel.
What drives and motivates you to do what you do every day?
I’m driven by the remarkable work our surgeons do day in and out. Their tireless dedication and commitment to excellence is inspirational. Nothing can beat seeing patients return year after year in good health.
What do you do in your spare time?
I walk, walk, walk and occasionally jog. Long walks are my meditation. I like to read, travel and spend time with my family, especially my two grandsons.
Learn more about Vascular and Endovascular Surgery at Mass General.
Back to Top