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Patient & Visitor Information
Massachusetts General Hospital is committed to making our facilities and medical services accessible, creating a welcoming environment for all.
Welcome to the Massachusetts General Hospital Accessibility section, designed to guide you through the hospital and direct you to available resources to help you plan your visit or hospital stay. Our dedication to moving beyond ADA compliance ensures that Mass General is as accessible and accommodating as possible for all patients, visitors and staff.
To speak with someone at Mass General about accessibility or accommodations, contact:
For access to more valuable information, visit disability.gov, the federal government's website for people with disabilities, their family members, veterans, caregivers, employers and others.
Ambassadors in Mass General's police and security department can help patients and visitors with special assistance requests, such as getting out of a car or into a wheelchair.
Ambassadors are posted at the hospital's main entrance and other major entrances. Ambassadors are easily identifiable by their jackets and badges.
In addition, information desks are located throughout the hospital’s main campus buildings, near many of the major entrances. Volunteers and staff at the information desks are available to assist you with getting to your destination at the hospital. Information desk staff also can help answer questions or locate an ambassador or volunteer escort.
Wheelchairs are available at the hospital’s main entrance and other major entrances, including:
Wheelchairs are not available at the entrance to the Jackson Building lobby.
Most buildings on Mass General's Main Campus are connected via hallways. The hospital has several main accessible entrances available to patients, visitors and employees. Download a campus map.
Recommended Main Campus Entrance (15 Parkman Street, Boston MA 02114) The Wang Ambulatory Care Center entrance is fully accessible and connects directly to the White Building/main entrance via elevator.
White Building (55 Fruit Street, Boston, MA 02114) Considered Mass General's main entrance, the White Building is accessible. The building entrance is open 24 hours.
Cox Building (100 Blossom Street, Boston, MA 02114) The Cox Building is accessible by elevator from the sidewalk-level entrance. This connects directly to the main part of the hospital. The building entrance is open 6 a.m. to 8 p.m., Monday through Friday.
The Gray and Jackson buildings (80 Blossom Street, Boston, MA 02114) are convenient to the Partners shuttle buses and both have automatic doors.
Yawkey Center for Outpatient Care (32 Fruit Street, Boston, MA 02114) The Yawkey Center is accessible, and the building entrance door closes at 9 p.m.
The Lunder Building is adjacent to the White Lobby. The Lunder Building is accessible and is open 24 hours.
50 Staniford Street and 165 Cambridge Street are also accessible.
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