Keeping Track of your time

Keeping track of your volunteer time is easy and convenient. Signing in allows us to keep track of your time which helps us report our progress to the Mass General community.


Absences are an inevitable part of volunteering. There will be times that it will be difficult for you to make your scheduled time at Mass General.

We ask that you do not email but instead call the Volunteer Department at 617-726-8540 as soon as you know that you will not be able to come in on a particular day. If you can't volunteer on your scheduled day, but can on another day of the week, we are happy to review the schedule and find another shift that will work for you.

If you can't volunteer at all during your scheduled shift or any of the available shifts for that week, we will assist you with passing along that information to those individuals who need to know.

If you call and get our voicemail, please leave us a message telling us:

  • Who you are and what is your volunteer ID number
  • When and where you volunteer
  • A telephone number where you can be reached

Dress Code

Volunteers who are in hospital assignments are required to wear a volunteer jacket. The jacket is secured with a refundable $15 deposit. Each volunteer is responsible for keeping his or her own jacket clean and bringing it to volunteer each week.

Once you have left your position as a volunteer, you have 90 days to return your jacket and receive your original $15 deposit. If the jacket is clean, you will receive a full refund of $15. If the jacket is soiled, the deposit will be reduced to $10 to cover the cost of cleaning the jacket. If you return the jacket beyond 90 days, we will be unable to refund the deposit but are happy to accept the jacket back for use in the program.

Dress code prohibits the wearing of blue jeans, sweatpants, exercise pants, shorts, hats, sunglasses, T-shirts and open-toed shoes.


Lockers are available to all volunteers to store valuables during their shift. However, lockers are limited and must remain available for all volunteers. You are asked to use the locker only during your shift. Volunteers are responsible to bring their own locks for use in the locker room.


Volunteers should use the visitor's bike rack located in the Parkman Street Garage to secure their bicycles during their volunteer shift.

Cell Phones / Beeper / Pager Usage

Under no circumstances should a volunteer be receiving or making cellular phone calls while on duty, or using a personal laptop. Cellular phones and other devices interfere with some patient care equipment. Cell phones, beepers, pagers and any other electronic devices are restricted to off-duty time. It is recommended that all electronic devices be secured in the lockers provided to you by the Volunteer Department.

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