We treat the following conditions at our convenient Waltham location:

  • Arthritis
  • Cancer-related conditions
  • Fractures
  • Musculoskeletal conditions
  • Neurologic conditions and movement disorders
  • Sports injuries
  • Trauma that affects one’s ability to perform functional activities
  • Vestibular and balance disorders
  • Women’s health problems
  • Work injuries

What to Expect

New Patients

As a new patient, you’ll receive a thorough exam to identify the source of your pain or dysfunction.

After your exam, your therapist will work with you to develop goals for your physical or occupational therapy and design a plan of care to restore you to your highest level of mobility and function for work, recreation and all of the activities of daily living.

Patient and family education and ongoing communication with your physician are priorities for our therapists. If you have questions about any aspect of your physical or occupational therapy treatment plan, please don't hesitate to ask your therapist, who will be happy to discuss your care with you.

Your First Visit

Your first visit with a physical or occupational therapist may last for up to one hour. Please arrive 15 minutes early to fill out insurance and medical history paperwork.

You may be asked to change into a hospital gown or shorts for the examination and treatment. If you prefer, you may bring your own shorts to physical therapy.

After the examination, your therapist will develop a plan of care to meet your individualized goals and establish how often and for how long physical or occupational therapy may be indicated. This is a collaborative process and your input will be integrated into the plan.

Please bring the following to each appointment:

  • Photo ID
  • Mass General Medical Record Number
  • Current insurance card
  • Insurance co-pays
  • Prescription signed by your referring physician (first visit only)

Canceling Your Appointment

It is important for you to keep scheduled appointments to achieve the best possible outcome. Should you need to cancel an appointment, please call our front desk at 781-487-3800 as soon as possible so we can offer the appointment to another patient.

Insurance Referrals

If your insurance requires you to obtain authorization from your primary care physician, it is your responsibility to contact the doctor's office and obtain this information in advance of your first visit.

If you have any questions about your insurance coverage, contact your insurance carrier or a Mass General physical therapy insurance coordinator at 617-643-6234.

Motor Vehicle Injuries

If your injury is related to a motor vehicle accident, please contact the Mass General Registration and Referral Center at 866-211-6588 with the name of the insurance company that should be billed for your treatment.

Work-Related Injuries

If your injury is work related, please bring your worker's compensation information and contact telephone numbers.

Learn more about Mass General physical therapy and occupational therapy at Mass General.

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