MGH Patient Access Services celebrated National Patient Access Week, Sept. 24 - 28. In recognition of this year’s “Patient Access Gives Back” theme, staff of Admitting Services – made up of bed management, OR scheduling and admissions coordinators – joined Financial Services – comprised of the Central Authorization Unit and financial counseling teams – and their Business Services colleagues to network, participate in team-building exercises and volunteer.

Events for the week included:

  • A keynote address by Sally Mason Boemer, senior vice president of MGH Administration and Finance.
  • Serving meals at the New England Center and Home for Veterans.
  • Writing letters for active U.S. troops to be distributed by Pease Greeters, a non-profit organization in New Hampshire that welcomes troops, Department of Defense employees, civilian contractors and occasionally working military dogs, as they return or deploy through Portsmouth International Airport at Pease.
  • Hosting a canned food drive.
  • A kick-off breakfast and ice cream social.


“We welcomed this opportunity to spend time together to make a difference by giving back in our local communities,” says Ben Orcutt, director of Patient Access Services. “We look forward to participating in other volunteer efforts in the future and, as always, we look forward to continuing to serve MGH patients with accurate, respectful and professional service.”

Read more articles from the 10/19/18 Hotline issue.