Patient Experience at Mass General

Guided by the needs of our patients, Massachusetts General Hospital delivers exceptional, patient-centered care grounded in leading research, advanced treatment offerings and the latest clinical trials.
A staff member speaks with a masked pediatric patient
A staff member speaks with a masked pediatric patient

Building a Culture of Excellence in Patient and Family Experience

The Massachusetts General Hospital Office of Patient Experience is committed to building a culture of excellence in the patient and family experience that is distinctive and fundamental to our care.

About Us

About Us

Mass General’s Office of Patient Experience works with patients, families and staff to deliver leading patient-focused care.

Get Involved (PFAC)

Patient and family advisory councils provide feedback on important Mass General initiatives, ensuring that our work is guided by the needs of our patients.


The Mass General icare model provides a set of simple reminders of how each staff member, regardless of role, shapes the experience of our patients, their families, visitors and colleagues.

Staff Initiatives

Through various initiatives, Mass General engages staff to improve the patient experience, and recognizes those who ensure excellence in their everyday actions.

Ranked by U.S. News

Mass General is recognized as one of the top hospitals in the country by U.S. News & World Report and is ranked in 13 specialties.

Patient and Visitor Resources

Coming to Mass General

We are ready to care for you—whatever your health care needs may be. We are committed to providing the very best and safest care possible.

Request an Appointment

Request an appointment or second opinion, refer a patient, find a doctor or view test results with Mass General's secure online services.

Visitor Resources

Plan your visit to Mass General's main campus, which spans nearly 30 buildings housing inpatient and ambulatory care services as well as research labs and administrative offices.

COVID-19 Prevention & Care

We know the spread of COVID-19 has created a lot of anxiety and uncertainty for many people. We hope these resources will help you and your loved ones stay well during this difficult time.

Cancer Center Patient Resources

Find a simple way to connect with the various resources available to you at the Mass General Cancer Center.

Our Patient Stories

Our patients are our heroes, our friends and our inspiration. Every day, we learn from the extraordinary people who make Mass General their choice for patient-centered care. These are their stories, in their own words.