A smiling woman with a toddlerWe understand that visits from family members and friends are an important part of the healing process. Learn what you need to know before visiting patients at Mass General.

Mass General Patient Guide

Download the Mass General Patient Guide, a resource to help you during and after your stay at the hospital. You’ll find:

  • Answers to questions frequently asked by patients, families and friends
  • Information about your care team during your stay
  • Amenities and services available
  • How to get ready for your care after discharge
  • A section for note-taking and writing questions for your care team
  • How to send a card or gift to a patient

Information for Visitors

Before visiting a patient, please speak with the patient's nurse or clinician to determine the best time to visit or to discuss the number of visitors or any unusual visiting circumstances that might require special arrangements.

All visitors chosen by the patient will have visitation privileges consistent with the patient's wishes. Visitation privileges will not be limited or denied based on race, color, national origin, sex, religion, sexual orientation, gender identity or disability. Visitors may include a spouse, adult child, parent, close relative, friend, domestic partner, and both different-sex and same-sex significant others. Same-sex parents shall have the same access as different-sex parents for their minor children.

Information Desks

Information desks are located throughout the hospital buildings, near many of the major entrances. Desk staff members are knowledgeable and can help answer any questions. 

Patient Information/Patient Privacy

Patient privacy is important to Mass General. Patients have the right to limit access and confidentiality. Patients can indicate to the admissions or nursing staff that no information is to be shared about their condition and/or that they wish not to have visitors. If such a request has been made, it will be communicated to you. Learn more about our commitment to patient privacy.

Patient Status Inquiries and Telephone Calls

Patient information is available by calling 617-726-2070. Your call will be forwarded to the patient's unit, where you can speak directly to the patient's nurse or clinician.

For patients in Intensive Care Units, only questions from immediate family members can be answered.

Waiting Room for Families

A family waiting room is available on the second floor of the Yawkey Building (Room 2E-2700). A small consultation room is available for family members to speak privately with a doctor. The room is open 8:00 am until 5:00 pm, Monday through Friday. After 5:00 pm (Monday through Friday), families can wait in the Blum Center, located on the first floor of the White Building (Room 110).

The phone number for the Family Waiting Area is 617-726-2078.


There are several cafeterias located within the hospital. Please view one of the maps to find the closest cafeteria or ask at the information desk.

Infectious Diseases

For visitors who have been exposed to infectious diseases such as Chicken Pox, Tuberculosis (TB), Mumps or Measles within three weeks of their visit, please speak with the patient's nurse before visiting.

Meals With a Patient

Visitors can share a meal with the patient they are visiting. To order a guest meal, notify the assistant at the nurse's station before 11:00 am for lunch and before 3:00 pm for dinner or for breakfast the next day. Please check with your Nutrition and Food Services representative for current price information. If you are planning to bring food into the hospital for a patient, please check with the patient's nurse or clinician before doing so.

Contact a Patient or Employee

Send mail to a patient or employee at Mass General by using one of the following addresses.
Please do not send urgent or confidential information.

To Write to a Patient:

Attention: Patient Name
Building and room number
Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114-2696

To Write to an Employee:

Attention: Employee Name
MailCode, Building and room number
Massachusetts General Hospital
55 Fruit Street
Boston, MA 02114-2696