• Patient and Family Advisory Councils (PFACs)  serve as one primary way for Massachusetts General Hospital to realize the opening words of its mission statement: “Guided by the needs of our patients and their families.”
  • PFACs bring together Mass General patients, family members, staff, and clinicians in an ongoing effort to improve care and the patient and family experience.
  • PFACs integrate, elevate and promote the patient and family voice in the development of programs, services and initiatives.
  • PFAC members lend their expertise by participating in regular PFAC meetings and hospital committees, reviewing materials, and providing feedback in a variety of other ways.
  • For more information, please see the Annual Reports below

In the words of some of our members:  

PFAC meeting "I’ve had the—I’ll call it a privilege—to be involved in some pretty high-end meetings of topics that normally a person not trained in the world of medicine would not be in, but my only role, my only expertise, was the voice of the patient."

"When I was in a room with people who are running that department, they took me seriously. They listened to what I had to say in terms of representing myself as a person, as a patient and, then, representing other patients. It felt amazing to be able to have that voice...I think it speaks volumes to the culture that has been created here."

"One of the great things about the Family Advisory Council is that they provide for systemic change."

"We’ve done a lot of stuff together on the PFAC there. We have lots of discussions about the littlest detail, from the parking garage attendance to the receptionists, to the ambassadors, to the patient’s bill of health, to the caregivers. And I think it all makes a difference. Every one of those things makes your experience here either great or not-great."

"We are 26 active members, 15 alumni members and six staff members, working to deliver our mission, ensuring the voices of patients and families are represented."

"Our lively, vibrant collegial forum discusses patient-family member perspectives and addresses strategies on how to address different interactions across the continuum of care with fellow patients, their loved ones, residents, fellows, support staff and nursing staff."

"[PFAC has] been wonderful, and it has provided so many different opportunities for me as a patient to assist me in my journey into coming to terms with my disease."

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