David N. Louis, MD, and Robert H. Young, MD, have received the 2020 Patricia R. Austen, RN, MGH History Award. The award honors individuals or groups who have worked to promote or preserve Mass General history.
In response to a new federal law that requires workplaces to simplify the process for staff, patients or visitors using hospital phones to reach emergency assistance via 911, the MGH has updated its telecommunication systems to no longer require callers to dial ‘9’ before dialing 911.
Effective immediately, callers using hospital landline telephones – as well as other multiline telephone systems, such as those found in other hospitals and office buildings – can dial 911 directly to reach emergency assistance. At the MGH, dialing 9-911 will continue to work as well.
For all other outside calls, callers are still required to dial ‘9 then 1’ before being directed outside the hospital phone system. However, on a system that requires staff to dial ‘9 then 1’ before an outside number, it is increasingly more likely that 911 may be dialed in error.
With this new process, the MGH Police, Security and Outside Services, and Emergency Preparedness Departments urge staff to keep the following in mind when placing calls:
- Please be vigilant and pay special attention when dialing outside lines to avoid accidentally dialing 911.
- If you do accidentally dial 911 – do not hang up. Stay on the line and tell the operator you dialed 911 by mistake.
- All 911 calls are alerted and reported in the MGH’s telephone system to Police and Security, so staff often will receive a follow up call from Police and Security after a call to 911.
“We hope this change will make it easier for those who require emergency assistance to reach 911 directly,” says David Reisman, executive director of Emergency Preparedness. “We encourage you to share and discuss this information with all staff members.”
Staff should contact Tom Mahoney, MGH Police and Security, with questions.
- Nov | 17 | 2020
While shutters went up in storefronts throughout the city, the city within Mass General continued to buzz and employees and patients continued to need things—a candy bar pick-me-up, a trinket to thank a coworker or a Mass General scrub cap.
- Oct | 23 | 2020
Celebrating gives people the energy to press on during difficult times, said Joseph Betancourt, MD, vice president and chief equity and inclusion officer, in his introduction to the “Celebration of Unity, Heritage and Mass General Latino/a/x Front Line Staff” event.
- Oct | 22 | 2020
“Our goal with this triathlon—and the Medicine in Motion group—is to reduce burnout by building community through fitness and philanthropy,” says Logan Briggs, fourth year Harvard Medical School student and co-founder of Medicine in Motion.
- Oct | 21 | 2020
The need for blood at Mass General hospitals continues to be urgent. View a list of upcoming drives.
- Oct | 9 | 2020
To provide wigs for chemotherapy patients who are underinsured or who do not have the means to purchase one, the LVC Retail Shops have launched a program called Share for Hair.