Every year on May 5, health care professionals around the world recognize World Hand Hygiene Day, a global movement led by the World Health Organization (WHO) to raise awareness about the importance of hand hygiene in health care.
For 25 years, Patriot Pediatrics has provided top-notch, compassionate and comprehensive care to infants, children, adolescents and young adults seven days a week, 365 days a year. This past year was no exception. The Bedford/Lexington area community-based practice—part of MassGeneral Hospital for Children—has provided the best care for patients daily, while also launching a new electronic medical record system and adapting to the changing style of health care delivery during the COVID-19 pandemic.
The arrival of COVID-19 led to the need for more accessible virtual support. Patriot Pediatrics was one of Mass General Brigham’s practices to go live with its launch of Epic with “at the virtual elbow” support. Typically, dozens of in-person Epic support technicians work closely with staff in the weeks after a launch of the electronic medical record, however, personnel instead guided Patriot Pediatrics clinicians and staff virtually via Zoom when they implemented the practice’s system in the fall of 2020.
“By all accounts it was a successful go-live, despite some who feared that a Zoom experience could never be as good as in-person ‘at the anatomic elbow’ support,” says Mitchell Feldman, MD, FAAP, co-founder of Patriot Pediatrics. “With a go-live, you have an entire office of people using a system that is completely new to them, and support is vital for us to learn the system and continue to seamlessly provide patient care."
Feldman described some of the advantages of the virtual support to be the ability for the support personnel to see the entire user’s screen simultaneously with the user, and the opportunity to be in a patient’s room virtually and unobtrusively assist the user, with a mute feature available to address privacy concerns.
Feldman helped found Patriot Pediatrics 25 years ago with Francine Hennessey, MD, FAAP, to help meet the health care needs of the communities in which they live. Throughout the years the practice has grown to meet changing health care needs—from adding a certified lactation consultant to the staff, to expanding their integrated behavioral health services, to launching Epic and adapting to COVID-19—and has served as a model for other practices. The newly adopted Epic virtual support program will now be the new model for future Mass General Brigham Epic launches.
“As the only Mass General Brigham-network-affiliated pediatric practice in the area, we are grateful to care for the children of many MGB employees and others,” says Feldman. “And, we are ready and eager to serve even more families.”
Related News and Articles
- Apr | 27 | 2022
Since 1869, volunteers have been at the heart of Mass General’s traditions of excellence and caring.
- Apr | 27 | 2022
As the MGH prepares to recognize Asian American and Pacific Islander (AAPI) Heritage Month this May, a newly formed group of staff are working to plan events that celebrate diversity and empower the AAPI community.
- Apr | 11 | 2022
When Earth Day comes around each spring, people often look to the “three Rs” for ways to help the environment – reduce, reuse and recycle. Climate experts emphasize that while these three actions are a great place to start, it requires action beyond Earth Day to make a long-lasting impact.
- Apr | 6 | 2022
From the moment Russian Army launched its unprovoked invasion of Ukraine, clinicians from across Mass General Brigham began doing what they do best: helping those in need.
- Apr | 5 | 2022
As the LVC prepares for its 153rd anniversary on Thursday, April 7, staff will have the chance to join in on the exciting LVC Day celebrations – all while giving back to the MGH community.