When I was in a room with people running that department, they took me seriously. They listened to what I had to say in terms of representing myself as a person, as a patient, and then, representing other patients, and it felt amazing to be able to have that voice. I think it speaks volumes to the culture that has been created here.

General PFAC Member

Ten years ago, the General Patient and Family Advisory Council (General PFAC) was founded at Mass General. Since its inception, the now 28-member group has worked to provide diverse patient and family voices and perspectives on a wide variety of topics throughout the hospital and the Mass General Brigham system.

“Members share feedback through monthly PFAC meetings, participate in ongoing committees and initiatives alongside clinicians and staff, and provide independent reviews of materials,” says Liza Nyeko, program director in the MGH/MGPO Office of Patient Experience and Center for Quality & Safety. “Our members lend their invaluable time, ideas and expertise as patient and family members to help us in offering the best possible care and care experiences. We thank them for their dedication, passion and collaboration and look forward to many more years of partnership.”

For the past decade, General PFAC members have been asked to participate in a number of hospital projects, including providing input during the design process of new hospital facilities. They also have been active in the development and review of a variety of educational materials, quality and safety initiatives, and   diversity, equity and inclusion projects. In addition, members share their perspectives at conferences and national focus groups.

The General PFAC is one of six current patient and family advisory councils at the MGH. View the Mass General PFAC Annual Report to learn more.

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Publications