Massachusetts General Hospital provides telephone and television services in all patient rooms as well as other ways for patients and visitors to stay connected while at the hospital.

Telephone Service

Every hospital bed has its own telephone number, which patients receive upon admission to the hospital. There is no charge for local telephone calls, but patients will be billed for long-distance calls. Instructions for using the hospital telephones can be found in the patient’s room. Cell phone usage is not allowed in patients’ rooms.

TDD equipment is available for patients who are deaf or hard of hearing. Patients can make arrangements with their primary nurse to use this equipment.

Please note: calls received after 10:30 pm are automatically diverted to the unit's nursing station and will not ring through to patient rooms. To stop incoming calls during the day, ask your primary nurse to unplug your phone.


Every patient’s room is equipped with a television and basic television service at no extra cost. The patient education channels are also available at no cost. If you are experiencing problems with your TV, call the TV service department at 617-726-8888 or dial ext. 6-2888 from a patient room.

Wireless Internet Access

Wireless Internet access is available for public use in the hospital’s waiting room and other public areas of the hospital. Stop by an information desk for details.