20 Years Later, Reflecting on a Call to Help
Two decades after her deployment to Ground Zero in the aftermath of the Sept. 11, 2001, terrorist attacks, Susan Diehl, RN, vividly remembers the relatives. “Each morning when we’d arrive at the police barricades, people would be standing there with pictures of their loved ones, asking us to look for them,” she says. “Hours later, after a hard shift when we were ready to get back on the shuttle bus to the hotel, they were still there—waiting for word.”