Improving Every Day Since 1811

Our approach to patient care encompasses our commitment to safety, effectiveness, patient centeredness, timeliness, efficiency and equity – an approach that is always evolving based on the latest research findings.

Learn what steps Mass General is taking to implement hospital-wide systems and measure our institutional performance against local and national benchmarks in key quality and safety areas, including:

  • Delivering the right care
  • Keeping patients safe
  • Listening to patients
  • Providing equitable care


Learn more about Quality and Safety at Mass General