Dear family and friends of Mass General inpatients: Due to the COVID-19 pandemic, inpatients are allowed one adult (over 18) visitor per day between the hours of 1:00 and 8:00 pm. This will help us create a safe environment for our patients, families and staff. We use masks, hand hygiene and social/physical distancing to help keep everyone safe.

As of June 15, the following policy changes have been enacted:

  • A single visitor per patient will now be permitted in ambulatory, ancillary and procedural areas and emergency departments; under extraordinary circumstances, facilities may need to restrict visitation
  • Visitor and patient access to cafeterias and gift shops is no longer restricted
  • A single visitor per Mass General Brigham host is now allowed in research and non-clinical areas

Unit staff will review any exceptions to restrictions with you at the time of your visit.

Note: There are limited exceptions to these restrictions for parents and other adult caregivers of pediatric patients, support persons of obstetric patients, caregivers of patients with a disability and visitors to patients at the end of life.

Visitors who meet the exception criteria, please:

  • Call the patient care unit before visiting to make sure it is a good time for you to visit
  • Use your phone to communicate with and support your loved one
  • Ask a nurse about other options we can provide to help you stay in touch

Normas para visitas durante la pandemia de COVID-19 (PDF) >

Our Visitor Policy During COVID-19

Visitor Screening

Upon arrival at the hospital, all visitors will be screened for COVID-19 symptoms. Visitors with symptoms may not visit. All visitors are encouraged to utilize the Mass General Brigham Pre-screen Pass.

Wearing a Mask

Visitors must wear a Mass General-issued mask at all times while in the hospital. Make sure that your mask always covers your mouth and nose.

Hand Hygiene

Wash your hands frequently, or use the hand sanitizer available throughout the hospital. If you arrive with disposable gloves on, please take them off, throw them away and perform hand hygiene.

Behavior While Visiting

Please check in with the nurses' station on the unit prior to entering the patient's room each time you visit the patient. You may be asked to wear additional personal protective equipment (PPE). Once you are in the patient's room, stay there for the entire visit, except to use the public restroom.

At this time, visitor and patient access to cafeterias and gift shops is no longer resticted. Lounges on the inpatient units are closed.

Leaving the Hospital

Once your visit is over, please exit the hospital immediately. Please do not remove your mask until you are in your car or off hospital grounds.

Additional Information

View more visitor information here.

View ways to stay connected to your loved one during appointments.