As part of our effort to continuously improve the patient experience and assess the adoption of our MGHfC service expectations, MGHfC is asking for your help to share feedback and overall experience.

In reflecting on your visit, think about the phases of care during this encounter, from scheduling the appointment through the discharge process as you left. Please consider the overall experience during each phase. Consider whether the front desk staff and clinical staff listened carefully to you. Consider whether you (and your child) were treated with courtesy and respect. Consider whether you had to wait a long time for any particular phase of care. Consider what made it a good or a not-so-good experience. Finally, think about whether it was a GREAT experience and what made it such.

Important note: Some questions on this form may appear or disappear based on your responses.

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