About Jay Austen, MD

Watch a video about my work

Departments, Centers, & Programs:

Clinical Interests:

Treats:

Locations

Mass General Surgery: Plastic & Reconstructive Surgery
55 Fruit St.
Wang Ambulatory Care Center
Suite 435
Boston, MA 02114
Phone: 617-724-9922

Medical Education

  • MD, Harvard Medical School/ BWH
  • Residency, Brigham and Women's Hospital
  • Residency, Brigham and Women's Hospital
  • Fellowship, Harvard Medical School
  • Fellowship, Royal Children's Hospital

American Board Certifications

  • Plastic Surgery, American Board of Plastic Surgery

Note: This provider may accept more insurance plans than shown; please call the practice to find out if your plan is accepted.


Reviews: Comments and Ratings

4.6out of 5(131 Ratings, 42 Comments)

August 2025

Excellent care team. All very knowledgeable - work well together to coordinate visit


August 2025

He does excellent work and provides overall excellent care


August 2025

Dr. Austen is probably the most brilliant doctor I have ever had in my entire life. He is has operated on my daughter, myself twice, and next it will be my husband. He is so, so kind! He truly cares about his patients entire well being. Our family thinks he is the best of the best. I feel very safe and well cared for by Dr Austen. My family is ... Read More


August 2025

He's always honest and straight to the point which I greatly appreciate.


August 2025

I've been suffering with occipital neuralgia for about 9 years now and Dr. Austen is the first provider I've seen specifically for this that didn't try to gaslight or invalidate me on it. He offered solutions and we're going to do surgery.


August 2025

Very good experience


July 2025

I just want to ask him to explain things really well so I could understand and he kind of simplified things down for me so I could understand. Thank you.


July 2025

Both Dr and nurse practitioner were the Best - W out hesitation. In fact, my daughter also had both as her medical team. Cannot state enough great statements about both. Mass Gen fortunate to have them.


July 2025

Dr. Austen is an amazing doctor who cares for his patients, takes the time to explain everything, and saved me from having pain for the rest of my life. I can't thank him enough. [redacted]


July 2025

I felt very comfortable talking about my options and concerns. He listened and I felt like he provided trustworthy recommendations.

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