About Jay Austen, MD

Watch a video about my work

Departments, Centers, & Programs:

Clinical Interests:

Treats:

Locations

Mass General Surgery: Plastic & Reconstructive Surgery
55 Fruit St.
Wang Ambulatory Care Center
Suite 435
Boston, MA 02114
Phone: 617-724-9922

Medical Education

  • MD, Harvard Medical School/ BWH
  • Residency, Brigham and Women's Hospital
  • Residency, Brigham and Women's Hospital
  • Fellowship, Harvard Medical School
  • Fellowship, Royal Children's Hospital

American Board Certifications

  • Plastic Surgery, American Board of Plastic Surgery

Note: This provider may accept more insurance plans than shown; please call the practice to find out if your plan is accepted.


Reviews: Comments and Ratings

4.6out of 5(119 Ratings, 33 Comments)

May 2025

I've had surgery with Dr. Austen before, with a wonderful result. I have great confidence in this doctor. [redacted], Dr. Austen's administrative assistant is a pleasure, as well as efficient.


May 2025

Dr. Austen was a pleasure.Talking about areas of your body that you would like to improve isn't always comfortable, especially with a person you've never met. Dr. Austen and his staff made me feel so comfortable and relaxed.I am a person that deals with anxiety. I can't express how great everybody that I encountered in this office is and I would ... Read More


May 2025

Dr. Austen was professional, caring and amazing


May 2025

I very much like Dr. Austen. He was very, very friendly and very helpful and took his time to speak with me. And I also have to give really appreciation for his surgical and payment coordinator. She was amazing. She got me an appointment. She answered all my questions. She was caring. And I thought she was absolutely fabulous.


May 2025

Excellent provider I know I am in good hands going forward with this surgery


April 2025

Yeah, he seems like a great provider. He explained things very well. I think one thing I didn't really quite appreciate was the residents or the fellows coming into the room without him asking if it was okay first. I think that kind of question would have been helpful. And then also him touching my face without asking permission. I think I would ... Read More


April 2025

He is excellent and professional


March 2025

Very professional and personable.


March 2025

Dr. Austen is the best! I love him. He made me beautiful again. I am so grateful to him. When I see him I always tell him that he gave me my life back. He gave me my confidence back. He is so professional, warm, and caring. He listens to any questions or concerns. He is a wonderful person. I always give him a hug. I would never have trusted any ... Read More


March 2025

I would prefer Dr. Austen to spend a little bit more time with me, the patient, just to see that he's listening to your condition and rather than being with one foot out of the door.

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