When it comes to answering common questions about your or your child’s care in Medical Genetics, there are many people who can help you. Below is a list that can help you when you have questions, including non-urgent follow-up questions, prescription refills, scheduling appointments and more.

Reason for call: Emergency or urgent question

The best way to reach us:

  • Call the main hospital at 617-726-2000. Ask to page the Medical Genetics doctor on call.
  • Call 911.

Who to speak to: The on call doctor or emergency operator

Important things to know:

  • There is always a doctor on call to help you. They can give medical advice or help decide if you need to go to the emergency room. They can also tell the emergency doctors to be ready for when you arrive.

Reason for call: Non-urgent follow-up question for your doctor

The best way to reach us:

  • Patient Gateway
  • Call Lauren O’Grady, MS, CGC, genetics counselor at MGHfC, at 617-643-8345.

Who to speak to: Lauren O'Grady or your geneticist (genetics doctor) will answer your question.

Important things to know:

  • Great for test results or questions you forgot to ask at your visit
  • Your question will be answered in 1-3 business days

Reason for call: Non-urgent follow-up question about nutrition

The best way to reach us:

  • Patient Gateway
  • Call Dominica Nichols, PhD, RD, LDN, your dietitian at MGHfC, at 617-643-9499.

Who to speak to: Dominica Nichols

Important things to know:

  • Great for follow-up questions, diet updates or sharing food logs
  • Your question will be answered in 1-3 business days

Reason for call: Question at night or a weekend

The best way to reach us:

  • For non-urgent calls, please wait until Monday when the Medical Genetics team is back in the office to answer your questions.
  • For urgent calls, please call the main hospital at 617-726-2000. Ask to page the Medical Genetics doctor on call.

Who to speak to: The on call doctor

Important things to know:

  • The Medical Genetics office is closed on weekends.
  • All calls must go through the on call doctor or wait until 8:00 am on Monday.

Reason for call: Medication refill request

The best way to reach us:

  • Patient Gateway
  • Call Lauren O’Grady, MS, CGC, genetics counselor at MGHfC, at 617-643-8345.

Who to speak to: All medication refills will be passed along to the doctor who gave you the prescription.

Important things to know:

  • Please allow 10-14 days to process medication refill requests.
  • Many medications are specialty drugs that need prior authorization that take extra time.
  • Some medications need extra time to be made and packaged.

Reason for call: Formula refill request 

The best way to reach us:

  • Patient Gateway
  • Call Dominica Nichols, PhD, RD, LDN, your dietitian at MGHfC, at 617-643-9499.

Who to speak to: Dominica Nichols will work with your geneticist to get more formula.

Important things to know:

  • Please allow 10-14 days to process medication refill requests.
  • All metabolic formulas need prior authorization, which takes extra time.

Reason for call: Schedule an appointment

The best way to reach us:

  • Call Medical Genetics at 617-726-1561.

Who to speak to: Front desk staff who can help schedule appointments with your doctors or dietitian

Important things to know:

  • If the front desk does not answer right away, leave a voicemail. They will get back to you within one week.