The table below shows the different ways you can contact and keep in touch with your doctor and other members of your care team. It also shows important things to know about each way of keeping in touch.

Type of communication What you can do What your care team can do Important things to know
Mass General Patient Gateway®
A secure portal (email) for you to contact your doctor
  • Send messages to your doctor and care team
  • Check test results
  • Schedule appointments
  • Send messages or appointment reminders
  • Send test results
  • Patient Gateway is the best way to contact your doctor.
  • To create a Patient Gateway® account, click here.
  • Use Patient Gateway® on the internet or download the app onto your mobile device.
Phone
  • Schedule or cancel appointments
  • Check future appointments
  • Ask questions
  • Talk about a concern
  • Call you with appointment reminders or test results
  • Ask questions about your health or care
  • Genetics: 617-726-1561
  • Reproductive Endocrinology: 617-726-8433
Mail
  • Mail important paperwork to your care team
  • Mail important paperwork or appointment reminders to you
  • Make sure your doctor has your correct address.
  • If you move or change addresses, call the Registration and Referral Center at Massachusetts General Hospital at 866-211-6588.
Rev. 12/2018. Reviewed by the MGHfC Family Advisory Council. MassGeneral Hospital for Children and Massachusetts General Hospital do not endorse any of the brands listed on this handout. This handout is intended to provide health information so that you can be better informed. It is not a substitute for medical advice and should not be used to treatment of any medical conditions.