Concierge Medicine FAQ

The Concierge Medicine practice at Massachusetts General Hospital provides members with an exceptionally high level of service from their Mass General primary care physician. This includes 24/7 access, preventive care, health screenings, a plan for wellness, nutrition and fitness, and coordination of advanced care across the hospital, if needed. Because they see fewer patients every day than a traditional primary care doctor, concierge physicians have more time to dedicate to each individual.

During your visit with your Concierge Medicine primary care physician, you can expect to receive a comprehensive exam and health screening, and a detailed discussion with your doctor on preventive care, wellness, nutrition and fitness. You may also receive referrals to specialists if needed. Concierge Medicine is uniquely positioned as a part of one of the nation’s premiere hospitals, enabling physicians to coordinate care seamlessly across a variety of specialties.

Because our doctors see fewer patients each day, they have more time for you. Our highly regarded doctors will work with you to develop a personalized healthcare plan. During your visit, you’ll enjoy an in-depth discussion of your health with your physician, with time to provide detailed answers to any questions you may have. Our physicians can provide unparalleled expertise on a range of medical issues. Housed within one of the top hospitals in the nation, the Concierge Medicine program features a staff of highly accomplished physicians. They are Harvard Medical School faculty leading the way in cutting-edge medical research and innovating ways to deliver the very best in patient care. In addition to exceptional care by our physicians, included in the Concierge membership is access to our on-site Health Coach and Registered Dietitian.

Concierge Medicine is designed for busy individuals and their families who are seeking a more personalized doctor-patient experience. If you want access to high-quality primary care, wellness and nutrition programs, and annual comprehensive exams at a hospital leading the nation in healthcare, Concierge Medicine is the solution.

Our Concierge Medicine staff will work with you to schedule a convenient appointment time. Physicians will be available to patients via phone or email 24 hours a day, seven days a week.

Yes, the concierge doctor would become your primary care physician. Most insurance carriers require you to identify only one primary care physician.

Yes, if you have a need to see a specialist, your physician and the Concierge Medicine staff will help you identify the most appropriate specialist, provide a referral and help facilitate scheduling.

Yes, the membership fee covers an exceptionally high level of service, access to your Mass General primary care physician 24 hours a day/7 days a week, coordination of specialist care as needed and state of the art facilities. It does not cover the cost of the medical care delivered to you. Your insurance plan will cover the medical services that are provided by the concierge doctor.

That depends on your insurance. As a Concierge Medicine patient, you are required to carry your own insurance coverage and be responsible for whatever copay or deductible your insurance requires. The annual $10,000 membership fee is in addition to your insurance.

Yes.

No. Flexible Spending Accounts only cover costs directly related to a qualified medical service that has been provided. The membership fee covers an exceptionally high level of personal customer service, access to your Mass General primary care physician 24 hours a day/7 days a week, coordination of specialist care as needed and state of the art facilities, so is not eligible. Medical services provided by your concierge doctor or Mass General specialists can be paid for from your FSA account.

The annual membership fee of $10,000 is due when you sign an agreement with Mass General Concierge Medicine and choose a new primary care physician that is part of the practice. The agreement and fee can be renewed annually.

Health coaching uses a client-centered, evidence-based approach wherein clients decide their goals, engage in self-discovery, and self-monitor behaviors to increase accountability. 

Learn more about health coaching >

The Concierge Medicine practice at Mass General is proud to take care of both domestic and international patients. International patients typically come to the clinic at least once per year for a physical with their physician and remain in touch wherever they are in the world via phone, e-mail, and Patient Gateway. International patients are required to maintain either a US-accepted health insurance or a $25,000 self-pay retainer on file.

Learn more about International Concierge Medicine >