Contact Information

To schedule an appointment or ask a question, call the Mass General Multiple Sclerosis Clinic. Existing patients can access health information, view upcoming appointments, message their care team, and pay bills securely through Patient Gateway.

Patient Gateway857-678-1502

We recommend asking your primary care physician or neurologist for a referral, including a letter that outlines your symptoms and medical history. This helps our team prepare for your first visit.

For referring providers: Visit our referral page for information on how to refer a patient.

However, a referral is not required to access care at the Mass General Multiple Sclerosis Clinic. If you're seeking an appointment without a referral, we’ll take a few extra steps during intake to fully understand your medical background before scheduling your visit.

After your initial evaluation, we typically coordinate with your primary care physician or neurologist to manage your ongoing care. If your condition changes, we will work with your doctor to adjust your treatment plan as needed.

Dr. Klawiter and a patient during a neurological exam

How To Schedule an Appointment

To request an appointment, please call 857-678-1502. When you contact our clinic, a member of our administration team will ask you a few questions about your medical background and your multiple sclerosis symptoms.

If you have been referred by your primary care physician, this intake process may only take a few minutes. If you are calling without a referral, we’ll take extra time to document your case before scheduling your visit.

Once this is complete, our team will help you schedule an appointment with the right clinician for your care.

Want to learn more about our approach to multiple sclerosis care, including common symptoms, treatment options, and the care team that will support you?

Explore MS care at Mass General ›

Your First Visit

When you arrive, you’ll check in with a member of our team and asked to have a seat in the waiting area. Your neurologist will call you in once they are ready. Please arrive 5-10 minutes before your appointment to complete any remaining forms.

During your appointment, your neurologist will:

  • Review your medical and family history
  • Conduct a full neurologic and physical exam
  • Discuss their treatment recommendations and work with you to build a personalized care plan focused on your symptoms and goals

Your treatment plan will be updated over time to make sure you have the best possible quality of life.

What to bring to your first visit

We recommend bringing:

  • Insurance card
  • List of current medications
  • Referral letter (if not already sent)
  • A CD with digital copies of any prior brain and spinal cord MRI images
  • Any recent test results or lab work

Follow-Up Visits

Follow-up visits are typically shorter than your initial appointment. During these sessions, your neurologist will:

  • Ask you about any new symptoms
  • Evaluate how you’re responding to treatment
  • Potentially recommend updated MRI scans and review the results with you

Together, you and your neurologist will decide on the next steps for your ongoing care.