Contact Details

Type of Request

Email/Phone Number

Availability/Response Time

Medical Emergencies

Call 911

24 hours a day, 7 days a week, year round.

Urgent Needs


617-724-6700 for our office, or
617-726-2066 for resident.

24 hours a day

Nurse Advice

Call 617-724-6700 and ask the staff to give your question to the nurse on duty.

End of business day

Prescription Refill Requests

Your pharmacy will have your prescription within 2-3 days.

Schedule or Cancel Appointments

Call 617-724-6700 or visit Patient Gateway.

Phone from 8:00 am–5:00 pm, or online any time.

Lab Results

Call 617-724-6700 or visit Patient Gateway.

Available within 1-2 business days.


Call the referral center at 866-489-4046 or 617-726-4900.

Within 2 business days.

Billing Inquiries

Billing and Customer Service: 617-726-3884 or

Within 2 business days.


  • Accessible: Yes
  • Public Transit: We are located adjacent to the Charles/MGH station on the MBTA Red Line. Bowdoin (Blue Line) and North Station (Orange Line, Green Line and Commuter Rail) are also nearby.
  • Parking: Parking is available at Mass General garages.


Directions to 101 Merrimac Street (PDF)

101 Merrimac Street, in building

  • Operated by LAZ
  • Access: from Lancaster Street (one way off Commercial Street)  
  • Availability: Limited space. Elevator in building, but no attendant to assist.
  • Cost: 0-1 hour $13; 1-2 hours $18. Credit/debit card only.

Stanhope Garage: 3 adjacent lots within ½ block of office

  • Access: from Merrimac Street or from Lancaster Street (main lot where attendant sits)
    • A.K. is the helpful and kind attendant. If he is not present, payment is left at site.
  • Two options for patients who need assistance and arrive with a companion:
    • Park car at any of the 3 lots. Driver pays attendant for initial hour ($10) and then accompany patient to the entrance.
    • Drop patient off at entrance to 101 Merrimac.  Can get patient inside and seated on bench, then proceed to lot, pay, and return to patient to accompany up elevator
  • Availability: 75 spaces.
  • Cost: $5 each ½ hour; maximum charge $25.

TD Garden Garden/North Station Garage

  • Access: 140 Causeway Street
  • Availability: plenty of access
  • Cost: $8 up to ½ hour; maximum charge $30.