MGH Primary Care 101 Merrimac Frequently Asked Questions
You should call the practice at 617-724-6700. We can usually schedule an appointment that day if needed (we recommend you call early in the day). Appointment requests received after office hours, in the evenings, on weekends or holidays will be confirmed on the next business day.
If you have a question for the nurse, you will need to describe the urgency level and nature of your concern to help our staff promptly assist you. You may call us or use Mass General Brigham Patient Gateway. Please allow 2-3 business days for response to messages sent through Mass General Brigham Patient Gateway, as it is not intended to address acute or urgent medical problems.
I have an urgent medical issue, but the office is not open. What should I do during off-hours (weekends, before 8:00 am, after 4:30 pm)?
You will be able to reach a Women's Health Associates (WHA) physician by page during weekday off-hours (4:30 pm – 8:00 am) and weekends. Please call the WHA main number, 617-724-6700, and have the on-call physician paged.
What should I do if I am running late for my appointment?
Please call our office at 617-724-6700 if you are going to be late for your appointment, so that we may keep the provider informed and adjust any scheduling if necessary so that you and others can be seen as promptly as possible.
How do I request a prescription refill?
If you are signed up for Mass General Brigham Patient Gateway, you can sign in and submit your request to the online Medication Desk. Requests may take 2-3 business days to process.
If you do not have access to Mass General Brigham Patient Gateway, call 617-724-6700 and provide our staff with the necessary information for our nurses to assist you. Requests may take 2-3 business days to process.
How do I sign up for Patient Gateway?
You can sign up online here. If you are in the office, a member of our staff can assist you with setting up an account.
Can I get an insurance referral from my provider?
Yes. Please call the Massachusetts General Hospital Referral Center at 866-489-4046 to process the referral. If you are registered for Mass General Brigham Patient Gateway, you can sign in and submit your insurance referral request through the online Referral Desk. We do not process insurance referrals in our office.
How do I update my address or insurance information?
Please call Mass General Registration at 866-211-6588 to update your insurance information. They can also update your address or telephone number.
When you come into the office for a visit, you may also mention to any of the secretaries that you need to update your address or telephone number, and they can assist you.How do I request a copy of my medical records?
Please fill out a medical release form, which can be obtained from our office or downloaded from Patient Gateway. If you complete the form in the office we will send it to the Mass General Medical Release of Information Unit. For more information, visit our medical records information page or call the Medical Release of Information Unit directly at 617-724-4555.
I see something on my bill that appears incorrect/I have a billing question. Who should I call to get this resolved?
You should call Billing Customer Service at 617-726-3884 or email them at email@example.com. They will then reach out to appropriate individuals to resolve the issue.
Can I change my primary care provider?
Unfortunately we are not able to accommodate requests to move to another primary care provider within our group practice. Our providers are committed to building personal relationships with our patients and are open to your feedback in order to provide you with the best care. If you feel you must change your primary care provider, you will need to find a new practice. Mass General’s Physician Referral Service can help you at 800-711-4644.