About MGH Downtown Primary Care

Welcome to MGH Downtown Primary Care

MGH Downtown Primary Care, part of Massachusetts General Hospital, is a team of physicians, residents, nurses, medical assistants and administrative staff dedicated to delivering high-quality, appropriate medical care. We use technology like Mass General Brigham Patient Gateway to bolster our connections with our patients.

In addition to comprehensive primary care, MGH Downtown Primary Care offers:

• Behavioral health
• Preventive medicine

A Team Approach to Care

We provide health care as a team, with a focus on the individual patient. Health care teams can include:

• A physician
• Nurses
• A case manager
• A behavioral health specialist
• Medical assistants
• Practice support staff

Our health care team works together with patients to create a personalized, coordinated health care plan, helping patients stay healthy and providing care when they need it. The team helps patients:

• Better understand their health care needs
• Maintain an accurate medication list
• Connect with specialists if necessary
• Reach healthy goals

We encourage our patients to play an active part in their health care by asking questions and communicating with their care team.

Our Mission, Vision, and Values

Mission: We strive to deliver outstanding and appropriate medical care with a focus on disease prevention and behavioral health, using current medical evidence and technology to improve the quality and delivery of patient care while maintaining a personal approach.

Vision: We aim to deliver exceptional, compassionate and personal medical care, incorporating new technologies to facilitate communication and increase care efficiency with long-standing qualities of human interaction.

Values: At MGH Downtown Primary Care, we value:

• A collaborative relationship between each patient and the primary care team for overall patient wellbeing
• Customer service with kindness, respect, and confidentiality
• High-quality and efficient care, including employing the best of new technologies to improve care delivery
• The diversity of our patients and staff

Billing and Insurance

We request that any required payments or co-payments are made at the time of the visit. We accept cash and personal checks. For questions regarding a bill, please call the Patient Billing Office at 617-726-3884 to speak with a patient service representative.

We accept most major insurance carriers and managed health care plans. Please confirm with your insurer that we are listed among their approved health care providers. If your plan requires you to choose a primary care physician, please be sure to name your MGH Downtown doctor. Should your insurance change, please notify the registration office at Mass General as soon as possible by calling 877-211-6588.

Educating the Next Generation of Health Care Leaders

As part of Mass General, the largest teaching hospital of Harvard Medical School, we are proud to participate in educating the next generation of health care professionals. We have several Mass General residents at our practice. These physicians received their medical degrees from top-ranked medical schools and are specializing in internal medicine. Our attending physicians supervise the residents. Patients who see a resident as their primary care provider will find the attending physician’s name on their insurance card.