As part of a survey about the experience at Massachusetts General Hospital, patients are asked to rate their overall experience at the hospital on a scale of zero (worst) to 10 (best). The scores shown below represent inpatients that gave the hospital the top ratings of nine or 10.
We are proud that, consistently, over 80% of our patients rate their experience as a nine or 10, out of 10.
How Are We Performing?
Overall Rating of Hospital
Higher scores are better
Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey Comparison Group Source: CMS HCAHPS survey
Patient Experience Programs
Mass General engages staff to improve the patient experience, and recognizes those who ensure excellence in their everyday actions through various initiatives.