Patient Experience Programs

As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.

Learn more

What Are We Measuring?

As part of a survey about the experience at Massachusetts General Hospital, patients are asked to rate their overall experience at the hospital on a scale of zero (worst) to 10 (best). The scores shown below represent inpatients that gave the hospital the top ratings of nine or 10.

We are proud that, consistently, over 80% of our patients rate their experience as a nine or 10, out of 10.

How We Are Performing?

Overall Rating of Hospital

Higher scores are better

Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey
Comparison Group Source: CMS HCAHPS survey