What Are We Measuring?

As part of a survey about the experience at Massachusetts General Hospital, patients are asked to rate their overall experience at the hospital on a scale of 0 (worst) to 10 (best). The scores shown below represent inpatients that gave the hospital the top ratings of 9 or 10.

We are proud that consistently, over 80% of our patients rate their experience as a 9 or 10 out of 10.

How We Are Performing?

Overall Rating of Hospital

Higher scores are better

Data source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Adult Patient Experience Survey
Comparison Group Source: CMS HCAHPS survey