Patient Experience Programs
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and "What Matters to You" programs to the Mass General community.
What Are We Measuring?
As part of a survey about the experience at Massachusetts General Hospital, patients are asked the following question about the physical environment:
- During this hospital stay, how often was the area around your room quiet at night?
This information helps us better understand patients’ perceptions of the Mass General environment and identify opportunities to improve.
How Are We Performing?
Quiet at Night
Higher scores are better
Scores below indicate the percentage of patients who reported that our facilities were always quiet at night.
Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) adult patient experience survey
Comparison Group Source: CMS HCAHPS survey
What Are We Doing to Improve?
Mass General is engaged in organization-wide efforts to promote rest and healing. Improvement work focuses on minimizing many different types of sounds—including sounds from equipment and carts, sounds from care team members and visitors, and sounds from routine care—as much as possible while also ensuring patient safety. We regularly monitor our progress.
Patient Experience
As part of our efforts to deliver the best experience to our patients, Mass General recently launched the icare and What Matters to You programs to the Mass General community.