What Are We Measuring?

As part of a survey about the experience at Massachusetts General Hospital, patients are asked the following question about our physical environment:

  • During this hospital stay, how often was your room and bathroom kept clean?

This information helps us better understand patients’ perceptions of the Mass General environment.

How Are We Performing?

Room Cleanliness

Higher scores are better

Scores below show the percentage of patients who reported that our facilities were always clean.

Data Source: Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) adult patient experience survey
Comparison Group Source: CMS HCAHPS survey

What Are We Doing to Improve?

The hospital environment is continuously cleaned and monitored for cleanliness. Our environmental services team upholds the highest standards of cleanliness and are important members of our quality and safety team. We communicate regularly with patients about our environment and encourage patients to speak up if they have any concerns.