Health insurance coverage is a major concern for cancer patients and their families. Medical and financial eligibility need to be established prior to confirming an appointment. The Radiation Oncology staff will be happy to assist you in securing necessary insurance information to insure coverage for you or your child’s radiation treatments however; it is the patient’s responsibility to know and understand their plan.

Contact the Customer Service or Member Services Dept at your insurance company (the phone numbers are on your insurance card or in your benefits booklet) as to your specific benefits. They should be able to tell you about your in-network and out-of-network coverage and your specific Radiation Therapy benefits.

If needed, our staff will help you obtain your referral or authorization, but ultimately it is your responsibility to know and understand your insurance coverage. Please check with your insurance carrier regarding the specific “Radiation Benefits” of your plan and any deductibles or benefit limits you may have. Mass General patients have access to financial counselors who are committed to working with you, your physician, and your insurance company so that you can receive care at our hospital. These counselors are available to help verify your coverage, answer billing questions, and help address any concerns you may have.

For questions and/or concerns regarding insurance issues, please refer to the contact information listed below.

Patient Financial coordinator: 617-726-2192
Rad/Onc insurance questions: 617-726-8785    
Proton insurance questions: 617-643-2575
International Patients: 617-726-2787

Preparing for Your Appointment

  • Contact your health insurance provider to verify the specifics of your coverage.
  • Make a list of the medications you currently take. Include all prescriptions, medications, vitamins, supplements and any over-the-counter medications that you take. Please write down the dose (strength) of each medicine, how often you take it and when you take it (for example: morning, lunch, evening). If you have copies of your prescriptions, bring those with you.
  • Make sure you know the location of your appointment!

At the Appointment

  • Be prepared to pay any insurance copayments and/or deductibles
  • Bring the following information with you to help you fill out any necessary paperwork:
    • Insurance card, including your policy number and/or Medicare or Medicaid card
    • Your referral from your PCP if required
    • Name, address and phone number of your referring or primary care physician
    • Health care proxy form
    • Any medical information requested by Mass General, such as radiology results and lab diagnostic test results (this is especially important if you are coming for a second opinion)


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