All patients are required to give at least 24 hours advanced notice when cancelling an appointment, including any Patch Test appointment or any appointment greater than 30 minutes in scheduled length.
A missed appointment is defined as any appointment for which a patient does not arrive for as scheduled ("no show"), or is cancelled without a minimum of 24 hours notice (same day cancellation).
Failure to give 24 hours notice ("Same Day Cancellation") or giving no notice at all ("No Show") will result in a penalty.
- 1st Missed Appointment: Written notice
- 2nd Missed Appointment: $40.00 missed appointment fee
- 3rd Missed Appointment: $40.00 missed appointment fee
- 4th Missed Appointment: $40.00 fee and possible dismissal from Mass General Department of Dermatology
Patients with an outstanding balance of missed appointment fees will NOT be allowed to schedule another dermatology appointment until the balance is paid in full.
All proceeds collected from missed appointment fees will be donated to Camp Discovery, a summer camp sponsored by the American Academy of Dermatology for children with serious skin conditions.