Explore This Internship Program
The Massachusetts General Hospital provides an excellent learning environment for healthcare management students interested in careers in hospital leadership. Each summer, Mass General accepts a limited number of master’s degree students for administrative internship opportunities. Selected students gain exposure to the complex operations of a major academic medical center, become engaged in a mix of observational experiences and project-based work, and receive guidance and mentorship from experienced healthcare executives.
Administrative interns join a specific Mass General department for the summer and are precepted by an Administrative or Executive Director. Preceptors provide students with a broad range of learning opportunities depending on the priorities of the department, as well as the student’s professional interests. Sample activities include:
- Attending high-level management meetings
- Observing clinical care and speaking with caregivers or patients
- Developing process flow maps of current processes and making recommendations around improving processes
- Managing and analyzing data to inform department strategy
- Supporting the capital budget process and/or evaluating prospective products or vendors
- Attending grand rounds or other medical education lectures
- Reviewing and completing financial analyses and statements
- Assessing and summarizing new business opportunities
- Supporting accreditation applications and site visits
- Participating in clinical simulations and facility tours
- Meeting with senior leadership
Interns meet regularly with their preceptor(s) to discuss their progress. In addition, interns meet with each other and other preceptors to share information about their projects and discuss current trends, issues and opportunities in healthcare.
Please note that students that apply for and/or complete an administrative internship at Mass General are at neither an advantage or disadvantage if they later choose to apply to the post-graduate Administrative Fellowship Program.
Departments that interns have worked with in the past include:
- Center for Diversity & Inclusion
- Center for Faculty Development
- Department of Medicine
- Department of Surgery, The Transplant Center
- Department of Pediatrics
- Department of Research Management
- Department of Medicine, Division of Gastroenterology
- Institute for Heart, Vascular, and Stroke Care
- MGH Telehealth
- Network Development & Integration
- Perioperative Services
- Radiation Oncology
- The Cancer Center
Please send questions to MGHAdminIntern@mgh.harvard.edu. We will respond to your questions within 48-72 hours.
Josue Espinoza, MHA
Director, Administrative Internship
Josue Espinoza (he, him) completed his undergraduate studies at Boise State University in Health Sciences and later on matriculated and receiving a Master of Healthcare Administration from the University of North Carolina at Chapel Hill – Gillings School of Global Public Health. He began his career at Mass General as a Group Practice Administrator in the Endocrine Division and now is responsible for the MGH Transgender Health Program, several Endocrine clinical practices, LGBTQ Health Initiatives, and the Administrative Internship program.
How to Apply
To be considered, students must meet ALL of the following criteria:
- Be currently enrolled in an accredited master’s degree program with a specific concentration in healthcare
- Able to work full-time during the summer (Monday-Friday, 8 hours/day during business hours)
- Be fluent in reading, writing and speaking English
- Demonstrate intelligence, initiative, independence, adaptability and strong communication skills
Mass General is a busy and complicated healthcare environment. Successful students demonstrate the ability to juggle their workload and to absorb and assimilate an extraordinary amount of new knowledge in a very short amount of time.
Students who meet the above criteria and are interested in being considered for an Administrative Internship at Mass General may apply electronically via the MGH Careers website by November 23, 2020. The posting becomes available October 23, 2020 and can be found by going to massgeneral.org, clicking on Careers, and then searching jobs by typing in "Administrative Intern". A resume and cover letter are both required to be considered for the internship. Applications missing either components will not be considered.
A limited number of interested students will be asked to complete a brief phone interview in early winter. Students who show promise will be invited to interview with a group of preceptors, scheduled for the first two weeks of January. Any student who accepts a phone interview will be asked to submit a letter of reference from a faculty member at their university recommending them for this summer experience. Students are typically notified in mid- to late January if they have been selected for an internship. Each student’s start and end dates are determined jointly by the preceptor and student based largely on the student’s school schedule. We expect students to be at Mass General for at least 10 weeks, with the first week being the week immediately following Memorial Day (a Tuesday start date). Prior to starting the internship, students are expected to provide their preceptor with any specific requirements their graduate program may require. Interns are required to complete a criminal background check prior to their start date and are expected to comply with all hospital policies, including protecting patient privacy and confidentiality.
Internships come with a modest hourly stipend. Students are responsible for arranging and funding their own housing and transportation during the summer.
Internship preceptors serve as mentors and supervisors for interns throughout the summer. Each intern is assigned a preceptor(s) and will work in that department for the summer. Preceptors work with interns to develop projects tailored to the intern’s interests as well as the department’s needs. Recent internship preceptors are featured below:
Elizabeth Geagan, MHA
Elizabeth Geagan is the Executive Director for the Department of Medicine and the Corrigan Minehan Heart Center at The Massachusetts General Hospital.
“I enjoy being a preceptor because I get to meet people really interested in the field. They teach me new things all the time! Boston is a great place to spend the summer and MGH is such a special place. Exposure to this environment will further convince you that healthcare administration is a very fulfilling career.”
Stephen Spring is the Senior Administrative Director of Perioperative Services, Anesthesia, Critical Care and Pain Medicine at The Massachusetts General Hospital. “MGH is a high quality teaching institution that values education and the educational experience. The broad perspective that one can gain here is something that I do not think can be replicated at other institutions. As a preceptor, I have the opportunity to watch the interns grow and teach them something new.”
Mara Bloom, JD
Mara Bloom is the Executive Director for The Cancer Center at The Massachusetts General Hospital. “Over the past two years, I have had the honor to serve as a preceptor for Massachusetts General Hospital administrative interns. I have been impressed by the interns' ability to drive significant projects in a short period of time. In The Cancer Center, interns have participated in quality improvement, care redesign, financial planning and operational planning initiatives. I also think the interns enjoy all the opportunities to shadow departmental leaders across a variety of settings.”
Danielle Le Hals, MPH
Danielle Le Hals is the Executive Director of Radiation Oncology for The Massachusetts General Hospital. “MGH’s administrative internship program is a unique opportunity to have access to many educational, behind-the-scenes opportunities of a world-class, leading academic medical center. I enjoy mentoring those new to healthcare administration and seeing the value that interns have added to our department through their project work. I enjoy seeing the progression of the intern through the summer, from being completely new to our complex and highly technical environment, to be able to contribute, co-lead projects, and ask meaningful questions towards to end.”
Bethany Daily, MHA
Bethany Daily is the Senior Administrative Director for Perioperative Services at The Massachusetts General Hospital. “We offer a rich program in an excellent organization. Our interns are exposed to a wide variety of topics and situations in a short amount of time. It’s a great opportunity to get a high-functioning intern to learn and contribute, and being a preceptor feels like a nice way to give back to those who will be future leaders in health care.”
Kristen Massimine, PhD
Kristen Massimine is currently the Director, Relationship Management for The Massachusetts General Hospital’s Network Development department. “I obtained my Ph.D. with the intension of becoming an educator and mentor. Although I opted to shift career paths to healthcare administration, I still enjoy working with students. We have a set program that offers a fabulous overview of the organization, exposure to senior leadership, and insights into the inner workings of a hospital. I wish that I had known about this program when I was in school; I would have wanted to do it!”
Gary Smith, MPA
Gary Smith is the Senior Administrative Director for Research Management at The Massachusetts General Hospital. “MGH allows interns to gain an understanding of how a top academic medical center operates. I feel it is important that students interested in hospital administration gain a general understanding of how a research enterprise operates at a large academic medical center, and as a preceptor, I give interns exposure to the MGH research enterprise and how it operates from a senior leadership perspective.”
Elena Olson, JD
Elena Olson is the Executive Director of the Center for Diversity and Inclusion at The Massachusetts General Hospital. “As a preceptor, I enjoy having the opportunity to interact with students and design and implement an important project that will have an impact on our mission. MGH is committed to ensuring a rewarding experience to all interns and to helping them achieve their career goals, whatever they may be! It’s extremely rewarding to be a part of this process.”
Julie Ritucci, MPH
Julie Ritucci is the Administrative Director of Finance in the Department of Pediatrics at The Massachusetts General Hospital. “This is a great program with great interns! MGH is a terrific place to learn given that it is one of the best academic medical centers. The culture is conducive to learning and welcomes it. I enjoy teaching and coaching interns, and working with them as they add value to our department with the projects they complete.”
The internship program is designed to promote a sense of camaraderie among the administrative interns. Interns attend meetings and program events together, in addition to professional networking events and self-organized social outings throughout the summer. The internship offers students an invaluable opportunity to strengthen their peer professional network while also building a tight-knit community. Students have found the internship experience holistic in providing professional, educational, and social opportunities.
Our past Administrative Interns have gone on to administrative fellowships and positions, such as:
- Administrative Fellow, Cleveland Clinic
- Performance Improvement Fellow, University HealthSystem Consortium
- Administrative Fellow, Main Line Health
- Corporate Administrative Fellow, UnityPoint Health
- Administrative Fellow, Novant Health
- Administrative Fellow, UC Davis Medical Center
- Administrative Resident, Johns Hopkins Medicine International
- Administrative Fellow, Kaiser Permanente
- Administrative Fellow, Stanford Health Care
- Administrative Fellow, Indiana University Health
- General Management Apprentice, Fidelity Investments
- Administrative Fellow, Brigham and Women's Hospital
- Administrative Fellow, Mayo Clinic
- Project Coordinator at Brigham and Women’s Hospital
- Division Head of James A. Lovell Federal Health Care Center
- Manager of Data Analytics and Business Planning, Business Development, and Strategic Initiatives at Partners Healthcare
- Associate Consultant at Bain and Company in Hong Kong
- Strategy and Market Development at Stanford Health Care
- Senior Associate of Strategic Initiatives at Emory University School of Medicine
- Assistant Administrator in the Department of General Surgery at Cleveland Clinic
- Managerial Consultant, Kaiser Permanente
- Clinical Analyst at the Center for Advanced Analytics and Informatics at Vizient, Inc.
- Associate Director of Transformation and Strategy Consulting at Evolent Health
- Facility Administrator at DaVita Kidney Care
- Manager of Clinical Integration at Main Line Health
- Director of Clinical Strategy, naviHealth, Inc.
- Senior Consultant at Medical Segment Strategy and Business Development
- Associate of Healthcare Advisory Services at KPMG US
- Advisory Consultant at EY
- Analyst at Abt Associates
- Director of Provider Development at UnityPoint Health
- ACO Project Manager at Baystate Medical Center
Currently Employed at MGH
Riley Orrell, MHA
School: University of Minnesota
Intern Year: 2018
First Professional Position: Administrative Fellow, Massachusetts General Hospital
School: Dartmouth College
Intern Year: 2016
First Professional Position: Program Manager, Operating Room Administration, Massachusetts General Hospital
Mark served as an Administrative Intern in Perioperative Services analyzing and optimizing storage and floor of surgical instrumentation. He is currently an Administrative Director where he manages a variety of strategic, operational and financial initiatives across Massachusetts General Hospital.
School: UNC at Chapel Hill
Intern Year: 2017
First Professional Position: Group Practice Administrator, Department of Medicine, Endocrine Division, Massachusetts General Hospital
In the summer of 2017 Josue Espinoza was an Administrative Intern in the Department of Medicine where he analyzed financial and clinical data and collected qualitative data to better understand workflow and determine unit needs and how the unit could better serve in capacity- related challenges. He also started a project in the Mass General Corrigan Minehan Heart Center to better understand patient throughput and flow and guide direction and strategy of the Heart Center. From his experience, Josue gained a better understanding of the physician’s perspective and how much is demanded of them which instilled a desire to be a physician advocate. Josue accepted a job as a Group Practice Administrator for the Endocrine Division of the Department of Medicine at Massachusetts General Hospital, where he manages finances, operations, staff, and department initiatives at four physician clinics. Josue also serves as the Treasurer of the LGBT Employee Resource Group and is Co-Chair of the Department of Medicine Practice Insights Group which analyzes best practices for practice management across the Department of Medicine.
Olivia MacKenzie, MBA, MPH
School: Boston University
Intern Year: 2019
First Professional Position: Program Manager, Center for Outcomes & Patient Safety in Surgery (COMPASS), Massachusetts General Hospital
School: Yale University
Intern Year: 2019
First Professional Position: Administrative Fellow, Massachusetts General Hospital