Welcome to the Mass General ED community resources page. We understand that your needs may extend beyond medical care.  This page has general resources that have been helpful to our patients.  If you need additional information or help you can ask your care team to call a social worker or ED navigator. 

General Resources

211: 211 is a nationwide phone and online service that can connect you to a wide variety of community resources and is supported by United Way. Their services can be accessed 24 hours a day, seven days a week and are available in over 60 languages. For the Massachusetts 211 you can click here or dial 2-1-1 on your phone. Typical services include:

  • Addiction Recovery
  • Adolescent and Youth Services
  • Education
  • Elder Care
  • Food and Goods
  • Housing and Utilities
  • Income / Financial Assistance
  • Legal Aid
  • Medical Care & insurance
  • Mental Health
  • Nutrition
  • Transportation
  • Help finding Work

Community Action Agencies (CAAs): CAAs are local agencies with case managers that can connect you to the right services for your needs. Each CAA has a different phone number and different hours of operation, but they can all be found with an interactive map on the website. Typical services include:

  • Homelessness prevention
  • Fuel assistance
  • Emergency food assistance
  • Head Start, and early education and care programs
  • Youth Programs
  • Senior services
  • Job training, and education


FoodSource Hotline (1-800-645-8333): A phone service that serves all of MA in finding food resources. The hotline can help you find food today or find out if you are eligible for SNAP (financial assistance for food) and help you apply. The hotline hours are from 8am - 7pm Monday through Friday and to 10am – 2pm Saturday and Sunday.  Help is in 160 language and calling is always free, and confidential.