Patients have the right to a professional medical interpreter 24/7, at no charge.
Massachusetts General Hospital provides trained professional medical interpreters for the Deaf and Hard of Hearing (DHH) and for Limited English Proficient (LEP) patients, 24/7 in accordance with federal and state law and with regulatory requirements.
At Mass General, interpreter services are provided:
- In person
- By telephone
- By video
To ensure high quality & safe care, always partner with a professional medical interpreter when communicating with LEP or DHH patients, even when patients understand some English or you share some limited language skills with the patients.
American Sign Language (ASL) Interpreters and other services for the Deaf and Hard of Hearing are available free of charge, to ensure effective communication between staff, patients and patients' families.